Bevins Motor Company of Georgetown

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Address: 1797 Lexington Rd, Georgetown, KY 40324, USA

Phone: (502) 863-2529

Website

State: Kentucky

Zip Code: 40324

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Reviews

I came in to get a replacement head for my Stihl string trimmer. I first searched the  shelves for a lightweight head that would fit my model. I found a lightweight head but it did not list my model as compatible. I proceeded to the parts/service counter and asked if they could tell me the size of shaft for my string trimmer. I was directed to the office to the right of the service counters. The man's name is Jason, I think. Whoever it was, he acted as if I was bothering him. He asked what I needed, and I explained. He saw that I was holding the incompatible head and asked if that was the head I wanted. I told him that I didn't think it was compatible. He instructed me to purchase it and if it didn't fit, to bring it back. I told him that I did not want to make a second trip, and that I would Google the shaft size. Only then did he attempt to look up the shaft size, or a compatible head. He had a terrible attitude, and seemed as though he didn't want to deal with me and my "older model" string trimmer, which is actually not very old at all. Once he started looking, it took him all of 30 seconds to find the correct part, and 30 more seconds to have it in hand.

 I know a string trimmer head is "small potatoes" but that does not justify this level of inconsideration. Offering literally a minute of your time in order to save a customer's time, gas, and money, that would otherwise be wasted on a return trip, is called service, and furthermore, respect. I did receive service but only because I insisted.

I will take my business elsewhere, where I know I will receive service and respect.

 It is my hope that this review, as well as word of mouth, will prevent others from being disregarded and disrespected. A customer is a customer, whether they're buying string trimmer line or a tractor. Who knows, if a customer who drops in for something small has a positive experience, maybe when they need a tractor they know where to go.

 9 years ago (15-08-2017)

These guys are AWESOME! From the top down, they make you feel welcome, give you a great deal, and follow up with great service and even warranty work. Thanks Andrew

 10 years ago (21-02-2017)

Very friendly and helpful

 9 years ago (22-04-2017)

Worst "customer service" ever. Buy at your own risk, you've been warned, they sell it but don't back it up.

 10 years ago (16-05-2016)

I was in the process of buying a new chainsaw and hedge trimmer. I shopped around many different places and brands before deciding on Stihl. I shopped several Stihl dealers in and around Georgetown. My experience with Bevins and specifically Alex Martin was truly exceptional. I would highly recommend anyone to experience it for themselves. Alex Martin was always quick to assist me and answer my long list of questions about several pieces of equipment. He made me feel as if I was buying a $60,000 tractor when I was only buying a $300 chainsaw. Give Bevins Motor Company and Alex Martin your business now and in the future; you will not be disappointed with a truly exceptional experience. 

 12 years ago (19-06-2014)

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Bevins Motor Company of Georgetown

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