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Bobbles & Lace

  1. Massachusetts
  2. Marblehead Electronics Store
  3. Marblehead Store
  4. Marblehead Department Store

Reviews, get directions and contact details for Bobbles & Lace

Address: 92 Washington St, Marblehead, MA 01945, USA
Phone: (781) 631-0190
State: Massachusetts
Zip Code: 01945


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Reviews
I've only had positive experience shopping at Bobbles&Lace. Recently bought the cutest piece of jewelry which one of the associates helped me pick out. Love this place!
11 years ago (14-05-2015)
In fairness, had I written this review when I left the shop with my new shoes, it would have been great...however...poor quality and poor customer service will always come back to bite you. Just 2 months after I purchased my shoes, after maybe 10 and at most 15 wearings, the sole separated from the boot...not a scratch or broken shoe string...but the entire back half of the boot came apart from the sole!! Knowing their reputation, I was certain that a quick visit back to the boutique would end in some sort of a win-win situation. However, when I showed the sales person the shoe...she turned up her nose, crinkled her face and said "Did you wear them???"....really? Are their shoes not meant to be worn? "How many times did you wear them?"...seriously? She then indicated that they were on sale...that she couldn't even get them anymore...and that there was really nothing she could do. There was no attempt to retain me as a customer or even empathize with my situation...quite the opposite as I left feeling as if I'd actually been the one at fault here...shame on me for actually wearing the shoes. I'm 50...these were just a fun purchase...I'll glue them back together and hope to double their lifespan...but I've made my last visit to Bobbles & Lace.
14 years ago (07-04-2013)
No one in the store helps when you shop, and a 30 day return policy- even for a store credit is ridiculous. I can understand if it's a past season item. I purchased a spring dress and they wouldn't take it back within the season, even when I just wanted to exchange it for something else. Poor customer service.
13 years ago (01-05-2014)
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