Brook's Lock & Key Inc

Reviews, get directions and contact details for Brook's Lock & Key Inc

Address: 4320 University Dr NW, Huntsville, AL 35816, USA

Phone: (256) 830-5990

Website

State: Alabama

Zip Code: 35816

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Locked my keys in the shop with pet inside and All lights on.  Called this business at 10pm ask for help had cash.  Tommy answered didn't want to come at night. Asked me to wait till 8am. I said ok called him starting at 7 am and no answer. Called 4 more times and never answered. Waited till 10am nothing. Called unlock it for Me. Man showed 20 min did the job.  I will never call Brooks again they lie to you and leave you stranded.  This is poor service I could of had it done same night but I waited for Tommy, never again.  Don't use them.

 9 years ago (14-01-2018)

I had lost my keys to a very old tool box lock...Stopped by, had a new key in 20 minutes--New facility is much larger and more comfortable. Staff was helpful and pleasant...Would and will recommend to others,  and will bring any future business to them ...
Thanks again
Mark R

 9 years ago (21-11-2017)

Quick and professional. Called on a Friday night, and he was here and had us in our house within 15 minutes. He isn't talkative but we don't care; he did his job quickly and efficiently. We'd call him again.

 9 years ago (09-06-2017)

I had three problems with these guys:

They told me they'd call after their 9am appointment to notify that they were coming to my house next. They didn't arrive until after 5pm. 

When a door was coming off its hinge the tech said "No problem, I'll grab some screws from the truck." 2 minutes later the hinge was fixed. No mention of a charge whatsoever. It just seemed like he was being a good person. I don't mind paying for a service whatsoever, but I'd like to know that your act of kindness is really just a price gouge in disguise before I have to pay for it before it's too late. 

Their CC machine wasn't working. However, the man in the office confirmed over the phone that I could pay via CC over the phone. What was their solution? Force my friend to drive to the ATM to go get cash. Does that sound professional? It isn't whatsoever. They wouldn't have it any other way, even though it was THEIR problem and THEIR fault that their crap isn't together. 

Don't use these guys. They're expensive, rude and somewhat shady.

 10 years ago (01-12-2016)

I walked in to get some keys made, stood at the counter and waited for the employee to greet me.  I let her finish her text, she never made eye contact with me.  She was literally five feet away from me, I attempted to talk to her and the phone rang and she answered the phone and didn't ever recognize that I was in the store.  So I walked out thinking that she would try to stop me but she didn't.  Don't use this business, they obviously have enough business.  They do not need yours.

 9 years ago (03-05-2017)

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