Brooks Irrigation LLC

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Address: 22612 Edgewater St, St Clair Shores, MI 48082, USA

Phone: (586) 415-5296

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State: Michigan

Zip Code: 48082

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Reviews

I WOULD NOT USE THIS COMPANY!!!  I made the mistake of using Brooks Irrigation for spring start up and replacing sprinkler heads in the summer. The first time they came out I thought something was a bit off with the technicians as they were both rude and abrasive; however, we found them on Angie's List and had good experience with the recommendations on that site and thought they might just be having a bad day. We decided to give them another shot and have them out this summer to replace some of the sprinkler heads. They were supposed to come on a Tuesday afternoon but never showed up. I called the number provided and told them the issue, that I had to take off of work in order to be there during the allotted time. We rescheduled for another day and when the tech finally came out he was rude and told me that it was my issue and that they get busy so there is no way for him to guarantee they can meet the scheduled times. As the tech was leaving, he says to me " Oh, by the way, we work on the weekends so if you needed to work you should of scheduled it on Sat. or Sun."   The suggestion  isn't what bothered me, it was his demeanor in which he said it. At that point we had three different issues with Brooks, but because of my travel schedule for work I didn't have the time to look for a new provider. Fast forward to this fall, I called Brooks once again (which I should of known better) to have them come out to winterize my system. I asked if they price matched because I've seen signs around town ( Royal Oak) for a 45 dollar special through another company.The lady very politely said yes and that they wouldn't want to lose business over 10 dollars. The morning of the appointment,  I get a call from the tech and he said that there was a discrepancy on the price. I then informed him that I spoke to the lady and she agreed to price match.........That's when the guy says " Well I'm the owner and I'm the tech coming out and I have the final say, not her. We've come out several times and do a good job, for Royal Oak it is 59 dollars and that's it!!!!" I explained the bad experience I had with the company and how rude they have been and that I will take my business elsewhere. I would never use Brooks again. I've moved around quite a bit and used different irrigation companys and they are by far the rudest and most unprofessional contractors I've ever used. The only reason I'm giving them 1 star is because there isn't an option for no stars.

 9 years ago (30-10-2016)

Top Notch company was on time for my sprinkler services

 9 years ago (08-12-2016)

GILES!!!

 8 years ago (21-05-2017)

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Reviews, get directions and contact details for Brooks Irrigation LLC

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