Budget Car Rental

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Budget Car and Truck Rental Greensboro operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 3309 West Gate City Boulevard, Formerly 3309 High Point Road, Greensboro, NC 27407, USA

Phone: (336) 272-9351

Website

State: North Carolina

Zip Code: 27407

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 9:00 AM – 1:00 PM

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Reviews

This is the worse place ever for customer service!!! I had mad a reservation online to rent a car for my 70 year old mother and sister that broke down coming to NC for my mothers sisters funeral!!  When we went to pick up the car, my sister realized she had left her license in Ohio.  She was able to get a picture of it but the girl would not accept it unless it was faxed.  When we asked her what the difference was if I walk next door and fax this copy or I hand it to you, she states "I don't have to explain it to you"  We tried to explain the situation to the girl about my mom just burying her sister and her comment was "I don't care, not my problem." Then when I went next door to fax the copy of my sister license I had in my hand and she received the fax copy (since the picture we not legible)  she tossed it across the counter at me and said "this is ridiculous, what do you expect me to do with this"  I said here is the original and can't you compare?  She could care less, she held up her hand with two fingers bout an inch apart and states "I'm this far from not  renting you a car"  At one point she was texting on phone instead of helping us.  We have NEVER in my LIFE been treated so rudely!!!   Then when I asked her name and since my mom was the one that ended up putting the car in her name and after third time me asking her - she stated your NOT my customer and I don't have to answer you!! So my mom asked her name and so you know her name is "ASHLEY"!!!  Let me tell you the ONLY reason we stayed and rented the car from her was as I watched my mom have tears in her eyes shaking stated I just want to rent car and leave.    I WILL NEVER IN MY LIFE RENT ANOTHER CAR FROM BUDGET RENTAL AND I WILL MAKE SURE HOW EVERYONE KNOWS HOW YOU TREAT A 70 YEAR OLD LADY WHEN SHE JUST BURIED HER SISTER 2 HOURS PRIOR TO THIS VISIT!!!!    From the moment we walked in to the moment we left she was the rudest person I have ever dealt with!!!    Couldn't believe there was no Manager to speak with - so since she did not want to give that information I figured the will just tell everyone how they treat their customers!!!  EVERY DAY EVERY PERSON I TALK TO WILL HER ABOUT THIS EXPERIENCE!!!  Only reason I put one star is because I could not put in NO STARS!!!

 8 years ago (19-07-2017)

Will never do business with the place ever.   Bad customer service.   They did not have a truck that I had reserved for 3 weeks.  Extremely rude managers who displayed no responsibility for the mistake.  Kept saying that it was not his fault, but never offered to do anything about it.   Just told me that he would not talk to me anymore.  Do not do business with these people!!!!!

 8 years ago (01-08-2017)

I Had a reservation to pick up a car at this location when I flew into North Carolina. When I went to pick up the car in the middle of the day during working hours at the time indicated on my reservation, the location was closed with no sign indicating when it would reopen. The Budget customer service told me there was nothing they could do and to go to another location where I had to pay more for the car I had reserved months in advance. There is one star here only because the review would not post if I gave the zero star rating I feel is appropriate.

 8 years ago (12-05-2017)

Not normally a review type of person. I have also never had a problem with this location until now, except previously never answering the phone. I watched one of the ladies working there unplug the phone and the other laugh about it on a FRIDAY of all days while i was dropping off. We have spent $1000's renting from this location because we have a small business and we travel alot. We were charged a fee of $50 for cleaning because they had to vacuum more then usual. Rental's are vacuumed, windows cleaned, car washed before the next pick up so 10-15 extra minutes of vacuuming(if that's even what it took), I wouldn't think merit an extra charge! Budget has great prices and deals...just go to another location!

 9 years ago (27-02-2017)

It's OK. Rental was really nice but they charge $15 for a processing fee for a toll that was $1.75. so I won't be renting from them anymore. With Enterprise the price of the toll is included with the rental up to $20.

 9 years ago (08-07-2016)

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