Buffalo Wild Wings

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"Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings."

Address: 500 East Rollins Rd , Round Lake Beach 60073, IL, US

Phone: (847) 546-8366

State: IL

City: Round Lake Beach

Zip Code: 60073

Opening Hours

Monday: 11:00-00:00
Tuesday: 11:00-00:00
Wednesday: 11:00-00:00
Thursday: 11:00-00:00
Friday: 11:00-01:00
Saturday: 11:00-01:00
Sunday: 11:00-00:00

Update Info

related searches: Buffalo wild wings round lake menu, Buffalo wild wings round lake hours, Wingstop

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Reviews

Overall, I really like BWW sauces, and I used to enjoy dining in at this location. More recently, I've been ordering online through the app. First time doing pick up, order was wrong when I got it home. Second time, I sat and waited long past the "it's ready". Not sure what happened. Usually I do delivery. Honestly, it's a 50/50 chance you get your order correctly. Last night, had guests over for football - ordered 60 wings and pickles - food was delivered with 30 wings sad looking wings and 3/4 empty ranch containers and no pickles. Called the store, was asked if I wanted to pick up the rest of the order or reciece a credit. Asked for credit, transferred to a manager I believe who told me he could refund the gift card I had used. Although it wasn't going to cover all the fees, delivery charges and tip, I agreed to gift certificates. As of this morning, still have not received the emailed gift certificates. I will order again assuming I get the gift certificates but I may move on to another wing business.

Pick up your food 20 minutes after they say it’s ready. Very poor service. My food was actually in the keep warm part. I asked for it said it wasn’t ready. 4 customers picked order after me. After waiting twenty minutes I asked again and magically it was ready same place the first guy checked. It was in there the whole time they just had me wait 30 minutes past the time I was supposed to pick up my food and forgot about that I was even there waiting. Also we’re the heck is my bbq sauce. Fries are cold. If I wait 30 minutes inside the restaurant for my food it should at least be warm when I get home five minutes away

I have calmed down enough to write this review and will make it short.  We walked in for a late lunch and the restaurant was basically empty.  For me that should mean immediate seating but boy was I wrong.  After waiting 5 minutes the hostess finally arrived to greet us.  We asked for a table for 2.  She looked over the expanse of empty tables only to tell us that it would be a 5 wait after she had just seated someone right away. Thoroughly offended we left and happily went to Chili's where upon leaving here and seated there we got our drinks withing that same 5 minutes.   Save yourself some time money and aggravation and just don't go to Buffalo Wild Wings. If you want read my other Buffalo Wild Wings review for  Gurnee.

We were at the Roundlake Beach location tonight for what we thought would be a quick dinner. The food was delivered to one person at a time.  By the time we had all finally been served half the table was done eating and ready to go. Unfortunately my food was wrong and had to be sent back on top of the fact that it was served ice cold and so was everyone else. Then we spoke to the manager who explained it was a rough day with the snow that fell yesterday? I politely said just take my food off the bill we want to go home the kids have school tomorrow.  As we were leaving they bring out my food. I am like, I just want to go home. I told them to take it back. The server wanted to pack it up for me but I just don't want it.  It was a horrible experience.  We will not be eating their again.  It took 2 hours and we still hadn't been served everything we had ordered.  I understand that it has been rough on the service industry but when are businesses going to buck up and figure it out.  I am actually paying more for service and receiving less. I recommend wing stop down the street.  They deliver in a timely manner  without  excuses!

I swear, mcnuggets have more meat. Picked up at 530 home by 538 and they were cold, not even a little warm. Highly disappointed.

Riley was great and very attentive however the manager on duty today was uncourteous. Manager walked off with my friends and I Drivers License for a good 10 minutes without informing us about the issue. Completely walked away and disappeared. Terrible customer service from the manager on duty.

If I can give no starts I would this is by far the worst experience I had with this restaurant. They gave my daughter the wrong order. First they gave her my daughter a order from 1:48 pm Second how are they going to get confuse my large order to feed more than 4 people to a small meal 5wings and fries. When I called to let them know I was sending my daughter back the girl on the phone said let me ask my manager and she thinks someone put in the to go orders when clearly my order says PICK UP and someone took my order so I have to wait another 35 mins for me to get my order I asked is there anything else you can do to to speed my order she said no. It’s not about the money but simply is just crazy how they think it’s ok to can give someone else your Order and not even ask for phone number or name When picking up food Very disappointed with Managnent and the crew working on the phone

Food was good.  The server was friendly.  No long wait for food.  I did order a hazy IPA but was out.  Instead of letting me know, he gave me something different and tried to play it off like it was the hazy.

I come here almost every Thursday and want to give props to the general manager, joe , for handling a very busy day with angry customers and keeping his cool. It looked like the bartender was sort of new and he did his best to keep the customers and his employees happy

Michelle was my waitress she is wonderful i felt like I have a new friend and will be back.  Excellent burger and fries ! No gross seasoning on the fries. Thank you

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Reviews, get directions and contact details for Buffalo Wild Wings

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