Burntwood Tavern Brecksville

Reviews, get directions and contact details for Burntwood Tavern Brecksville

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Kitchen

Sunday-Wednesday
11:00am-10:00pm
Thursday - Saturday
11:00am-11:00pm

Bar

Everyday
11:00am

Brunch

Saturday & Sunday
11:00am - 3:00pm
Happy Hour

Everyday
3:00pm-6:00pm

Holiday Hours

Thanksgiving Day - Closed
Christmas Eve - 11am - 5pm
Christmas Day - Closed
New Year's Eve - 11am - Midnight
New Year's Day - 3pm - 12am

We have NINE locations:

504 E. Washington Street
Chagrin Falls, OH 44023
[email protected]
440.318.1560

19304 Detroit Avenue
Rocky River, OH 44116
[email protected]
440.333.6700

33675 Solon Road
Solon, OH 44139
[email protected]
440.914.0290

8188 Brecksville Road
Brecksville, OH 44141
[email protected]
440.546.7680

2291 Riverfront Parkway
Cuyahoga Falls, OH 44221
[email protected]
330-794-7085

5835 Landerbrook Drive
Lyndhurst, OH 44124
[email protected]
440-49-1155

12 Main Street
Westlake, OH 44145
[email protected]
440-455-1732

3750 West Market St.
Fairlawn, OH 44333
[email protected]
234-466-7372

4320 Everhard Rd. NW
Canton, OH 44718
[email protected]
234-209-9746

Coming Soon:
Naples, Florida

Address: 8188 Brecksville Rd, Brecksville, OH 44141, USA

Phone: (440) 546-7680

Website

moc.nrevatdoowtnrub@ellivskcerb

State: Ohio

Zip Code: 44141

Update Info

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Reviews

I visited this establishment on 03/09 with my co workers. I was excited to have a ladies night! We went for happy hour and I was impressed. The drink and food options were good quality and priced just right. I also enjoyed the atmosphere at the Brecksville location, Its very cozy and quant. The reason for the 1 star is the customer service. A few days after I was there I checked my bank account and noticed that I was charged $5 more than I tipped. I found my receipt and confirmed I was correct. I called the restaurant on 03/15 and spoke with Chris who said he was a manager. He said he would look into it and would get back to me. He also mentioned that the General Manager, Nick would be there that day for a meeting so he would inform him of the situation. I never heard from anyone so I called back on 03/21 and spoke with Nick the General Manager. I told him I was checking on my refund and he stated he was not informed of this situation. He informed me he would look into it and call me back. Again I never heard from anyone so I called back on 03/23 and spoke with the Manager, Chris. Chris said, " Well let me talk to the General Manager and we will see if we can refund your money". I replied, "What do you mean SEE IF you can refund my money, you will refund my money". I explained to him that this was my third time calling and that its been over a week now.  Chris did not seem to care and brushed me off. I never heard from anyone after that so I called back on 03/24 and spoke with the General Manager, Nick again. He told me the refund was processed that morning. I thanked him and expressed how frustrated I was with this whole situation. I first told him that throughout all my phone calls that I made( no one ever called me) no one ever apologized to me. Wouldn't you think that would be the first thing to say to a customer. I told him I loved the restaurant but after the way I was treated through out this process it makes me not want to come back. At the point I finally got an "I'm Sorry". Nick also told me he would mail me a gift certificate for my troubles. He took my information and I thanked him. When 04/24 came around and no gift certificate ever came I called back. I got The General Manager, Nick on the phone. I explained my story and asked if he remembered. He said that he did and that he didn't know why I never got the gift card. He said he would mail it out again. Well here it is 05/21 and NO GIFT CARD!!!!! I really hope that Nick's manager sees this post because this is not customer service!!!! And I would really appreciate the gift card I was promised.

I would like to update my review to say that I responded to Nick's message and called him on 5/24. He sincerely apologized and took my contact info again so he could mail me a gift certificate and  a days later I received it. Thank you Nick! I look forward to returning to your restaurant and trying it out again.

 8 years ago (01-06-2017)

Filled with charm, good food and a great wait staff. Once known as the Spanish Tavern, Burntwood has maintained the gorgeous hearth and beams of the former restaurant, all of which have a special history in the original construction of the building. And I can honestly say I've had one of the best meals ever there.....their grilled tilapia with roasted vegetables. Outstanding! The menu is varied and has so much to offer that every appetite will have something to choose from. The bar area is bright and lively, and there's more than enough seating to accommodate a large group. Definitely worth a visit!!

 8 years ago (13-05-2017)

Stopped in last night for dinner for the first time and we will be going again. Very beautiful decorated place and our server was wonderful.  We had drinks, appetizers and dinner. Everything was delicious and arrived at the table quickly, we had the hummus (delicious!) I ordered the special for the night (tuna tacos) it was awesome. My husband had the flat bread pizza and was very happy with it.  The overall dining experience was wonderful and I found the place fun and relaxing, it made for a great night out!

 8 years ago (25-03-2017)

Delicious, reasonably priced food. Good service and a cozy atmosphere. Went with a group of 15 friends and all were happy with dinner.

 8 years ago (30-05-2017)

My favorite thing was their mixed vegetables, not saying that the other things on the menu that I ate like salmon and sweet potato fries weren't good, cause they absolutely were. But their mixed vegetables were awesome. I should've gotten more.

 8 years ago (02-05-2017)

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Burntwood Tavern Brecksville

Reviews, get directions and contact details for Burntwood Tavern Brecksville

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