Capital One Bank

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Come visit your local Capital One branch in Potomac, MD! Capital One is a diversified bank that offers a variety of checking, savings, mortgage and lending accounts and services to individuals, small businesses and commercial clients. Customers enjoy convenient access to their accounts though online banking, mobile and tablet apps, ATMs and in person at one of our 900 bank branches. Member FDIC. Equal Housing Lender.

Address: 7941 Tuckerman Ln, Potomac, MD 20854, USA

Phone: (301) 299-5800

Website

State: Maryland

City: Potomac

Zip Code: 20854

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

My mom has been banking with capital one, (specifically at this branch), for years, so her loyalty has been persistent. However, this all changed when  she experienced an extremely awful, unprofessional experience. She visited this branch to open an account for my little brother. Ak began the process of assisting her but quickly lost focus when another customer, (with an entitlement complex), rudely interrupted their session. Ak’s demeanor then became even more abrupt, and he started to rush to display his indifference in helping her. She decided to leave and have someone help her since Ak boldly illustrated his reluctance in wanting to offer appropriate service. From here, Gerardi began to assist her, but things only worsened. The system crashed, leaving her more inconvenienced but Gerardi’s inadequate strategy in dealing with the situation escalated the matter. Once she was notified of the crash, she dismissively ended her services. My mother was extremely appalled so she inquired of what to do (obviously since it’s Gerardi’s job to advise in this manner). Gerardi, however, proceeded to rudely inform her there was nothing she could do. She didn’t even apologize for the inconvenience. She also obtained an attitude the entire time. My mom then asked for the branch manager with the hopes that he would resolve the issue or at least assure her of a satisfactory outcome. However, Romello only covered for his employees by making excuses and did not offer any further assistance. The most frustrating aspect of this encounter was the lack of competency; no one took the initiative to act professionally by providing further options or guidance. She left without being able to open the account and had to report this poor excuse for a branch to the corporate offices. A representative at corporate was extremely disappointed in how the employees handled the matter and reassured her that they would be addressed for their awful behavior and reluctance in appropriately assisting me. Per the corporate rep, they were supposed to call customer service and search for a resolution instead of allowing her to leave without accomplishing anything. There is a distinct act of division where employees only display respect towards “certain customers,” while ignoring the needs of others. Resolutely, she will never revisit this location, as she was extended  extremely unprofessionally, rude service. The management is also extremely incompetent and inadequate of executing substantially service.

 8 years ago (28-12-2017)

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Capital One Bank

Reviews, get directions and contact details for Capital One Bank

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