Carl's TV & Vacuum

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Address: 2006, 322 W Main St, Lansdale, PA 19446, USA

Phone: (215) 855-3736

Website

State: Pennsylvania

City: Lansdale

Zip Code: 19446

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 12:00 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

related searches: TV repair near me, CRT TV repair, CRT TV Repair near me

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Reviews

Family owned store in heart of Lansdale offers friendly & experienced sales of Sony TV products & Miele Vacuum cleaners since 1958. No pressure at this store. In addition, they service and repair all makes & models TV's, vacuums, microwaves, shampooers. Highly recommend a visit if you need new or repair of old.

 7 years ago (10-02-2018)

Mike, at Carl's TV in Lansdale,  again made me a satisfied customer. Through his persistence, work & successful repair has reunited us with our 1968 Zenith phonograph. We can again listen to the clear sound of our albums. The sound is undeniably the best and it brings back so many memories. 

Thank you Mike!

 8 years ago (21-08-2017)

Logitech Racing Wheel Repair

I went in to Carl's looking to repair my Logitech G25 (similar to G27, G29, G920) which is a steering wheel video game controller for driving games.  This is an expensive device; new models sell for over $350.00 on Amazon. (I know, it's a little self-indulgent for a grown man!)  It's also an obscure device; the folks at Carl's had never seen one before.  

But that didn't stop them from fixing it in a hurry!  The way it works is you pay a very reasonable diagnostic fee, they determine the problem, and if you agree to proceed with the repair, the diagnostic fee is credited to your final bill.  

The staff was responsive, helpful and friendly.  All costs were clearly outlined before repairs were made.  I would rate their knowledge level regarding electronics as Expert.  Customer service exceeded my expectations.

It felt good to repair something instead of throwing it away, and the new TVs and vacuums they sell are better-made than the box store stuff; if you buy something here, it'll actually be worth fixing!  (That cheap stuff at the superstore is made specifically to hit their (ridiculously) low price points, and the super-cheap Black Friday stuff is made to even lower standards to hit the even lower price points)  I'll be going back to Carl's for sure when it's time to invest in a high-quality new vacuum or TV.

If you have a busted racing wheel (or anything else), give them a call!  It'll definitely be cheaper than buying a new one!

 9 years ago (27-10-2016)

I am extremely dissatisfied with the Carl’s TV repair. I experienced a lack of customer service, and I saw no evidence of a commitment to customer satisfaction on the part of management or hired employees.  Some of this could have been eased with clearer communication, but that is lacking in Carl’s also.  Here is my experience.  
I have a dual CD player in which worked, but one side which also played, would not open.  To be clear, both sides played, but one would not eject.  I called Carl’s TV, a man told me that they did fix items like that, but they charge an upfront fee of $39.00 to evaluate the problem.  I brought it right in.  I was charged $45.00 to my credit card, which really did not compute even with the tax, but I let it go because I was told that the evaluation fee was applicable toward the repair.  I told the man on the phone that I had a $100.00 limit on the repair.  I waited for the diagnostic, 3 days, a week, finally at 10 days, final, I called I was told “Soon.”  This must have stirred something because I did get a call the next day telling me that the repair was going to be an additional $105.00 for a total of $150.00. Clearly, this was over budget, so I asked if it could be packed up and I could pick it up. I waited the rest of that day, the following day was Sunday, and so I guess that doesn’t count. On Monday I called, “Can I pick up my CD unit?” I was told, “Oh the techs are on the road they won’t be back all day.”  The next day there was a snowstorm that was predicted so I asked, begged and cajoled if there was any way that the unit could be put back together, NOPE! “It can’t be done.”  The next day, I had to drive in the snow, and pay $45.00 for nothing.  Another thing, I was charged a $4.00 fee for something that has to do with the environment.  I was never explained why this applied to estimates so, I was charged $4.00 for looking at a broken CD player.  What impact does that have on the environment?  To add insult to injury, Carl’s added sales tax to that tax. Here’s my parting shot to bad communication, - I asked, what was wrong with the unit. I was told “some sort of a circuit problem.” Gee, I didn’t even get a reasonable, adult answer for my fee and my patience. Now, if I was told that the diagnostic would take almost two weeks, and had that questionable environmental fee and the problem been explained to me, then this bad review would never have been written.  I can’t rate Carl’s TV quality as far as repairs go, because I saw nothing and got nothing for my money. Carl’s TV has a poor to very weak commitment to customer service and satisfaction and clear communication is virtually non-existent. Lansdale residents can make up their own minds, but I will never go back.

 12 years ago (21-01-2014)

Outstanding service!  I strongly recommend these guys!! Honest people who genuinely care from drop off to pick up and beyond.

I brought in a stereo receiver with multiple-speaker setup that shorted out.  I seriously didn't think there would be a fix.  Not only did Carl's successfully fix the unit, but they went far out of their way to ensure the same problem didn't occur again.  

After the repair was complete Mike spent much time with me on the phone discussing my system, educating me and assisting me in diagnosing the cause of the short so it wouldn't happen again.  If he hadn't went out of his way to alert me to the fact that there was some problem in my multi-speaker system that caused the unit to short (and not the unit itself) and helped me find the problem I would have brought the receiver home, hooked it back up and probably would've blown the money I spent to fix it.  I can guarantee I will be taking the problem speaker to Carl's for repair.

 13 years ago (06-09-2012)

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Carl's TV & Vacuum

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