Carolina Auto Mall

Reviews, get directions and contact details for Carolina Auto Mall

Address: 1533 Edgefield Rd, North Augusta, SC 29860, USA

Phone: (803) 599-7288

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State: South Carolina

Zip Code: 29860

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Reviews

All I can say is don't do it please don't do business with this place. I purchased a 2010 GMC ACADIA from them when I got it the engine light came on the next day. I told them the power steering wasn't right and said there is nothing they could do so I was like no big deal I see about it later. I made my payments on time within the grace period. Last Friday going down Bobby Jones the car cut off my brother did the reading and it was a crankshaft sensor but once it was fixed it was still doing the same. I called them this morning they could care less what was wrong with the car they only wanted me to pay. They told me to bring the car up there so it doesn't get repo but I can't drive it. I cannot go to work I have no car please don't be like me. They do not work on these cars they just put them on the lot to sell.

 9 years ago (25-08-2017)

Started of good. Good price. The woman that does all the paperwork very nice. The next day after purchase I had transmission problems. I didn't expect Paul to have such a nasty attitude. I am the one that should be pissed. After all the money put out I have to pay more to hopefully have a car I can drive.  

In response to Carolina auto mall: 
I absolutely purchased a vehicle from you and the warranty does not cover pre-existing problems no matter what level warranty is purchased.

 9 years ago (21-04-2017)

Sorry in advance this is so long. Purchased a vehicle in March 2017.  While on vacation the week of master ( also the last day my temp was valid) was advised that MV returned my tag work bc I needed to sign the title app.  Only way to do that was to come in.  I was out of town.   I was not able to get in there until the following week.  After that my pregnancy got bad and I became high risk and was in and out of the hospital / Dr.  Then went to MV multiple times and they kept sending back the paperwork bc it was 30 days old and they said they only hold it for a day or two.  05/05 I took the day off and went to mv only to be told after sitting there that my paperwork was not there again. Called spoke to  Paul gave me the tracking number to the title work and advised it was delivered to them and to go to MV.  Sat 05/06 went to MV with tracking number and sat there until 11:30 when I was advised that the tracking number provided was to someone else's paperwork.  Called Paul and he apologized and had  someone bring the paperwork to the MV, only for the computers to go down.   Went back a few days later and they had sent the paperwork back.  on 05/11 while making my payment we spoke about making my payments 1st and 15th which I have an email from them on 04/11 that stated they ONLY accept payments on the 1st and 15th.  YET every 2 weeks they were looking for a payment.  I was advised that I needed to go in to sign something.  I went ill again due to my pregnancy and was unable to.  we spoke again on 05/21 for a payment over the phone nothing was ever said we didn't make the change you need to sign He was well aware of my health issues,  spoke again 06/01 when we coordinated me finally getting my tag at MV. Again nothing said amount don't forget you need to sign but Just common courtesy customer service skills,  Got my tag finally after having to pay a late fee that would have NEVER been imposed had my original paperwork been done correctly.  At midnight 06/08-06/09 my truck was picked up because I didn't make the bi-weekly payment that the last day  to pay was  06/07.  When I was under the impression I was on the 1st and 15th scheduled. and have 10 days to make the payment from there.  When I called first thing in the Moring, Paul was very short and rude.  Basically said not his job to babysit. While I get that its also common business practice when things need to be signed to advise the customer.  and that he has no info until the people in Atlanta call him.  I am due to have my baby very soon and which was the whole reason we purchased a bigger vehicle in the first place. I asked him to call Atlanta and get the info and explain the situation and he stated that he is not allowed to contact them that he has to wait for them to contact him.  This is all straight BULL>  After all the tag issues and the back and fourth you would think he would try and be accommodating or help especially since I would be making my 06/01 payment today before the grace period was up. ...NOPE he had the attitude again... out of my hands not my fault just like he did with the titel work.  All that says to me is that the fake concern showed though email regarding my baby and health issue was BULL>  I requested to speak to someone above him and was advised I can only talk to him.

 9 years ago (09-06-2017)

Everyone there was so nice! I purchased a bumper to bumper warranty that covers everything on the car, that my local mechanic has been accepting for years just in case something goes wrong. I bought the car about a month ago and it's been driving perfect. I just went through a divorce, and have 0 credit but I'm planning to pay it off next tax season which will save me all the interest! I'm not sure about the bad reviews, but this has been the best buying experience I've ever had!

 10 years ago (26-11-2016)

39% interest rates because they don't do credit checks.  The price on the sticker you see on the lot is not the true sales price.  They add $2000-3000 more if you want to finance through them.
You do the math!!  Feel sorry for the person who has no credit, slow credit  or even damaged credit.
The only way you get a reasonable deal here is by buying cash and negotiating the bottom line price out the door!!

 10 years ago (22-02-2017)

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