Central Bank & Trust Co

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Address: 301 N Main St, Nicholasville, KY 40356, USA

Phone: (859) 881-6900

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State: Kentucky

Zip Code: 40356

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Reviews

Drive through ATM malfunctioned & kept $600.  So I had to go inside & tell them something was wrong with the machine.  There were 4 ladies sitting at the counters WITH NO ONE in line & did absolutely nothing when I told them that.  I think they thought I was lying?  If I am at a business & I am an employee or customer tells me something is wrong I am going to pick up the phone or tell management there is a problem.  I told them again & they said wait in that line over there & tell the woman in that office all we do is cash checks & make deposits...nothing else.(old woman with grey hair)
     So I stand in line for like 10 minutes & then I am told to go home & call pay-pal & the PROBLEM IS MINE.  Which I take as go home & call pay-pal YOUR ON YOUR OWN(remember they think I am lying here).  What they should be telling me is let us count the money in the machine & watch the video we will take care of the problem.  Right?  Not go deal with pay-pal & your on your own...good luck.  Well that didn't happen(remember they think I am lying).
   So after being told to go home & call pay-pal  for the 3rd time I lose it!  & start cussing & I broke their door on the way out($25 latch).  Then we speak on the phone & they review the video tape of the accident & tell me i didn't get any money.  Really?  So now you believe me?  Oh and by the way we want to close your accounts.  Really?  thats just what I was thinking after the super customer service!  
  Then I star getting some phone calls from some clown who says he is the president of the bank(Lexington)  name of Shane.  Come to find out he a security guard & vice president of the bank.  Wow What a position.  Sounds like bullshit too me?  security guard & vice president?  859-253-6000.  call him let him explain that.
  He goes on asking me if my money had been returned by pay-pal & I tell him no it has not.  They think the transaction will be reversed all on its own.  Guess what it is not.  Now what?  Goes on to say on a sour note we want to close all your accounts.  Great same thing I was thinking!  I have no problem running my $500,00-$750,000 each year through another bank.
      What kind of customer service is this?  I don't think they know what customer service is at this branch.  Only one that knows their ass from a hole  in the ground is Jenny Wiley.  
   If you want a customer service oriented bank I suggest you try another bank & not this one.  You will be disappointed.

      
      
      
 9 years ago (14-12-2016)

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