Charleys Cheesesteaks

Reviews, get directions and contact details for Charleys Cheesesteaks

"No matter the name, we've stayed committed to quality over the past 30 years. The #1 Cheesesteak in the World is made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables—always grilled-fresh-to-order."

Address: 7101 Democracy Blvd , Bethesda 20817, MD, US

Phone: (301) 767-0007

State: MD

City: Bethesda

Zip Code: 20817

Opening Hours

Monday: 10:30-20:00
Tuesday: 10:30-20:00
Wednesday: 10:30-20:00
Thursday: 10:30-20:00
Friday: 10:00-20:00
Saturday: 10:00-20:00
Sunday: 11:00-19:00

Update Info

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Reviews

Oh, I like their wings.  10 pc Classic Buffalo Wings for $14.99.  This is the only time I tried Charley's Cheesesteaks.  Therefore, this review is only about the wings.Food: 5/5

I am writing to express my dissatisfaction with the service I received during my recent visit. The cashier, Blanca, was particularly rude and unprofessional. She displayed a lack of patience when I attempted to place my order. After waiting for the customer ahead of me to finish, Blanca did not signal that it was my turn by saying "next." Instead, she appeared to be looking down, possibly at her phone, and seemed annoyed when I did not immediately approach the counter.  Additionally, Blanca exhibited unhygienic behavior. She was seen adjusting her hair and then handling cups, lids, and straws without washing her hands. Furthermore, I noticed that some employees were heating what appeared to be tortillas in the same oven used to toast bread, without wearing gloves. This is highly unsanitary.  My overall experience was extremely disappointing, and I will not be returning to your establishment.

Good afternoon myself and a colleague ordered and got our lunch delivered. This was on 4/10/24 at 12:59 receipt employee name is/was Jose. I did not receive my lemonade. The lemonade was the highlight of my meal. I called over 20 times not reaching anyone or even able to leave a voice message. This was my first experience ordering from Charley’s. My issue is not just forgetting to send my lemonade it’s the not being able yo speak with anyone.

I placed an order for delivery to my workplace directly through the Charleys website. An hour later, a bag is left at the front desk of my workplace, and I go out there to find that it is a bag from the Cheesecake Factory. The driver was gone and driven away by that point and mind you, if you order directly through Charley's there is NO information for the person dropping off your food.  I immediately called the direct phone number for Charley's seven times, and nobody answered the phone. I had to then take the time out of my workday to leave my job and drive to the store location.  Upon coming to the store location, I ask for a manager to speak to, and nobody there understands what I am saying. I had to begin speaking in Spanish in order to get someone to understand what I needed.  The "manager" who said his name is Paulo asks me what I need, and so I begin explaining to him the situation. I ordered food from Charley's website for delivery, I received the wrong order, I would like a refund. I even have the wrong order with me to show them. Simple request, right? Apparently, it was not.  The "manager" proceeded to explain that this is not their fault, it is not their responsibility because the driver gave me the wrong order. Charley's establishment, this is highly unacceptable for a manager to tell the consumer. This is your fault because you chose to partner with and thus endorse the company that the driver works for. This is your problem to rectify.  He proceeded to tell me that they will not refund me and that I need to somehow contact a driver that I have no knowledge of, no contact information for, etc. He told me to contact Doordash for an order that I never even placed from Doordash, how does this even make sense!  He pulled out his phone and called his supervisor, a woman, who then proceeded to tell him also not to refund me according to his words.  This man had me standing there for 20 minutes going back and forth in a mall because he wanted me to leave without my food and with $25 stolen from me! I'm absolutely livid that your manager has the audacity to tell me that not only on top of having to leave work to drive there, not receiving anything that I paid money for, that I will also NOT be given my money back. I need an owner or corporate to contact me immediately.  This has completely ruined your store's reputation with me, and I won't even breath in the direction of a Charley's ever again.

Charley’s is in the Westlake mall. Service here was fast. Long lines which tells me food here is good. I got a regular cheesesteak with banana peppers. Definitely a good sub spot.

Pro: Fries are better than I remember. Con: I feel like they gave smaller meat portions than I remember. The staff was friendly, the atmosphere was that of a typical food court, and the food was alright. Not bad, but not amazing.  Parking: This location is in a food court. There is ample parking for the mall, but it is not directly connected to the restaurant itself.  Kid-friendliness: It’s a mall, which is most definitely a kid-friendly environment.

The short guy is the absolute worst. i’ve gone here about 4x and each time he’s extremely rude. Today, i caught him saying rude things in spanish about non-spanish speaking customers, including myself. I also paid for the extra side of ranch and I kid you not I got about 3 dips before it was empty. If you’re going to work in the service industry, work on your dang customer service skills.

Would not recommend this place because they do not honor coupons from the app. I activated my coupon right in front of the cashier and they system wouldn't work.... and they still didn't honor the discount with a manual change considering the coupon was activated and would expire within the alloted time period. Ended up just leaving because they couldn't process the transaction and I refused to pay full price when I had an active coupon.  Don't recommend this store at the Montgomery Mall.

I was at the mall and came here for an order of cheese & bacon fries because I wanted a snack, not a full meal. I really liked Charley’s last time I went, which was at Arundel Mills Mall. But this time’s been a huge disappointment. I should’ve gotten the cheese fries only because the bacon was really soft, as if it was boiled instead of fried. The blueberry lemonade is still delicious though

This place is Great. Steak and chicken options for subs.  The sub rolls are really good and you can pick from three sizes; small, medium, and large.  This is one of the busiest places in the food court. I noticed several people in line in front of me ordered flavored lemonade drinks. The fries are good too.  They are thicker than regular french fries but not as thick as traditional steak fries. Seating is shared with the rest of the food court.

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Charleys Cheesesteaks

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