Chase Bank

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Address: 210 S Heincke Rd, Miamisburg, OH 45342, USA

Phone: (937) 443-6180

Website

State: Ohio

Zip Code: 45342

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Reviews

Friendly people. Usually no wait at the counter. Only bad part about this branch, is how narrow their drive-up isles are. There are visible marks of multiple vehicles hitting walls and poles, to get to their ATM. 

 8 years ago (21-08-2017)

Two days before vacation I found that my Chase Freedom credit card was nonfunctional due to Chase reissuing all their cards.  Fortunately my vacation wasn't cancelled since I had sufficient cash on hand.
     Upon my return, while making my monthly payment at the branch office, I spoke with the Branch Manager onsite on Sept. 9 to have the replacement card sent as a 2-day shipment from UPS (arriving in a plain, white envelope, etc. as I was informed).  On Sept. 15 I called to inquire what the delay was when I was informed that the Branch Manager never submitted the card replacement request to the "credit card department".  I am now told that the card will arrive in two days (which is what I was told on Sept. 9) on Sept. 17.
     One star was awarded due to unreliability of the credit line and incompetence and lack of communication with the "credit card department" in promptly reissuing the credit card.
     I regret my patience in waiting for the replacement card.  Normally I would have returned to the Miamisburg branch as soon as it didn't arrive when it was originally supposed to to provide the necessary additional motivation but my patience was not rewarded considering the Branch Manager never contacted the "credit card department" in the first place.
     I would advise immediate followup with Chase if something is to be done by a deadline.  Waiting for an item or information to be "in the mail" is simply additional delay in the resolution of the issue at hand.

      
      
      
 8 years ago (30-03-2017)

The people are so friendly I enjoy going inside instead of the drive thru:-)

 11 years ago (07-04-2014)

Very nice people in this location. 

 9 years ago (17-11-2015)

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