Chase Bank

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Address: 210 Great Teays Blvd, Scott Depot, WV 25560, USA

Phone: (304) 760-1101

Website

State: West Virginia

City: Teays Valley

Zip Code: 25560

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I opened my account a few months ago. I was very pleased with the associate I worked with, Tammy Holstein. She has been more than kind and was and is a pleasure to work with. She always has a kind word and a smile when I come in. When I opened my account I asked her if it was ok to deposit a lot of coinage as the business I am in I see a lot. She said as long as it is rolled that I could deposit as much as I like. A truck load if I needed to. I had deposited several boxes of half's and all was good until I met the manager of the Teays Valley Branch on one Saturday. He actually laughed and actually scoffed at me when I came in carrying a box of half's. His comments to me on that day were very condescending, unprofessional and completely unacceptable. Halfs are still an acceptable form of U.S currency as far as I am aware. That is not the end of his snide remarks and mistreatment. I ran into him this Saturday and he was just as rude, unprofessional and even more condescending. I made my deposit with another teller and after my transaction was complete I asked if I may have several 50 cent piece wrappers. Most banks give wrappers to costumers as a common courtesy. I had gotten some there a week ago. The teller told me that they were out and when I asked if they would be ordering more he said "eventually". This same teller had given me the answer of "we might" several weeks before. These are completely unacceptable and unprofessional answers. Yes sir Mr. Gerencir or No sir Mr. Gerencir is what I would expect to hear in a professional business. Then the manager jumped in "whom I was not dealing with at the time, and began to insult me by telling me that "they don't order items that will sit in the bank and ROT". He actually said this to me, a customer with several thousand dollars in his bank branch. This type of ridicule and unprofessional behavior is completely unacceptable. A personal apology from the bank manager in question is in order. I will try to add his name to this e-mail if I can find it. I am unable to find his name, but I am pretty sure he is the manager. I work at an engineering company for my full time employment 25 years now and if I treated a client with such disdain and disrespect, I am certain that I would no longer be employed there. 

Sincerely, Bill

 7 years ago (22-10-2017)

I have banked with this branch since 2003 and have always had exceptional customer service!

 8 years ago (08-03-2017)

Great bank

 7 years ago (01-03-2018)

Great bank and people!

 7 years ago (30-09-2017)

Good service when talking to agents. They're very friendly and get the job done.

 9 years ago (05-07-2016)

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