Chipotle Mexican Grill

Reviews, get directions and contact details for Chipotle Mexican Grill

Address: 5754 Lindero Canyon Rd , Westlake Village 91362, CA, US

Phone: (818) 597-1603

State: CA

City: Westlake Village

Zip Code: 91362

Opening Hours

Monday: 10:30-22:00
Tuesday: 10:30-22:00
Wednesday: 10:30-22:00
Thursday: 10:30-22:00
Friday: 10:30-22:00
Saturday: 10:30-22:00
Sunday: 10:30-22:00

Update Info

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Reviews

I was told there was no cheese and I would have to order a bowl. I did and the only things available were chicken, rice, salsa, and sour cream. I got a drink and all of the drinks were out and the soda machine was not working. It is CONSTANTLY like this, whoever runs this place needs to be outed and replaced. Needs more staff. Trash bins are always overflowing. Just genuinely unacceptable and regret spending my money here.

The food here was delicious just like at any Chipotle I go to normally, but I got in a little bit of a tussle with this very tall and aggressive employee behind the cash register.   I visited this location today which is July 6, 2024 between 7:30 pm and 8:15 pm I was there just to get some food like I normally do when I go to any Chipotle location.   Tonight was different though and that is because I had to deal with this poorly trained and rude employee.  The girl behind the cash register tried charging me $1.85 plus tax for a second side of cheese.  My normal order is a chicken bowl with white rice, double scoop of black beans, chicken, green salsa, sour cream, cheese, and for my son I get a side of chicken and two sides of cheese.   My son loves his cheese what can I say.   I was told that my order was going to be $17.25 and when I asked why the girl said "that they charge for more than one side of any fillings for the burritos or bowls."  The girl at the cash register insisted that they normally charge for a second side of cheese which would have made my order $17.25.   I go to Chipotle very often in the San Fernando Valley and just happened to be at this location tonight again. So, I decided to stop here to eat knowing that my normal order cost $15.44 and I know this because I was at Chipotle in Northridge two days ago and that's how much it cost.   I told her that I never pay $1.85 + tax  for a second side of cheese and at any other Chipotle they would  just gave it to me with a smile on their face with no issues.   I told the girl that if it was a problem to just throw it away and give me my food.  I don't know why this was a big deal for $1.85+ tax.  Any other Chipotle this wouldn't have been a problem, but for some reason at this location it was.   I looked up the Yelp ratings for Chipotles in the area and I just noticed that most Chipotles usually range between a two and three stars on Yelp for different reasons.  This Chipotle is no different for sure.   The ambience, at this Chipotle location is just like you would expect which is average, but not great.  This location on Lindero Canyon Blvd. for the most part is kept clean with the exception of a few napkins on the floor that employees forgot to pick up and the lemonades that were completely emptied and not getting refilled.  The trash can situation in the dining area was weird because I saw the employee that I had an issue with taking out the trash out of the trash bins and then all of a sudden the bins disappeared and there were no trash bins to put trash in and this was around 8:15 PM maybe 8:30 PM so not even close to closing time.   The bathroom at most Chipotles normally smells like sewage water backed up or the inside of a septic tank which included this location as well , and there were no paper napkins in the dispenser.   In conclusion, the food was good, the customer service was horrendous, the dining room and the bathroom is not well kept.  As for the Chipotle on Lindero Canyon Blvd in Westlake Village don't try to up charge for ridiculous items  with your customers just give them what they want and they will come back for more.  As for me returning to this location, I'm not sure I will be returning for more.   For anyone who wants good food with bad customer service this location is for you I GUESS.

Went to chipotle at about 10 o’clock to all the employees goofing off no fresh food and empty dishes. When asked female employee if there was fresh food she was rude and pointed at the food and said it’s fresh. I asked how fresh.. 30mins to an hour she said!! That’s gross!! No food was even being made and all the employees were just goofing off and not working. Terribly managed at this hour by totally non working and rude employees. The workers of this establishment need to be rinsed. If i were the owner I’d personally step in and do something because it’s CRAP!

I go in about twice a week or more, right after the gym. The staff is always great but whenever I see a very friendly worker there, I believe named Jalil, he always makes a point of remembering me and asking me how I'm doing! Sadly he just told me he would be transferring to San Diego to continue his college education there so good luck to him. Glad to hear that the company was paying for his tuition as well! Always a pleasure going in the Westlake Chipotle. High recommend this one.

The tables are dirty. They don't have any ice. Drinks were warm. I said thank you after being handed my order, and the employee didn't say anything . I would not recommend this place.Food: 3/5

I recently had an unpleasant experience at this location. I waited for 15 minutes for my online order, during which time the cashier exhibited unprofessional behavior with multiple customers. When I politely inquired about the status of my order after the long wait, her response was aggressive and dismissive. When I asked to speak with a manager, she claimed to be the manager herself, which was surprising given the tone and demeanor she displayed. Additionally, I have noticed on more than one occasion that the store appears disorganized and unclean, which adds to the overall negative experience. I hope these issues can be addressed to ensure a more positive customer experience in the future for other customers. The employee definitely needs aadditional training, This was the first time I’ve encountered such poor customer service in this area!!!

I have had a few bad experiences at this particular location. But I noticed on my last trip that the staff are all new. My bowl was fantastic. Possibly even the best tasting Chipotle I have ever had. Thanks and keep it up!Food: 5/5

Every time I come to this Chipotle I swear I never will again, and then I'm stuck in a rush and I do, and regret it.  Consistent issues with uncooked rice, gristle in the checked, a foul taste in the guac. The kitchen area is gross with dirty counters. And while I was there I saw an employee dump fresh beans right on top of the old beans that had been sitting there for who knows how long. Not good food practices.  This time I swear I won't go back.

I had food delivered via grubhub. Although the label on the bag had my name, the order was completely different. It's been awhile since I've eaten at a Chipotle and the quality seems to have gone off a cliff. Especially the chips. Not that I even ordered chips!Food: 1/5

Tried to exchange a chcken bowl for a chicken burrito but the manager was very rude and refused to exchange or refund the money. Had to throw it in the trash. The rice, veggies and chicken were soaked with oil. The lettuce was not fresh. Complete waste of money. Never again.Food: 1/5

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