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Chipotle Mexican Grill

  1. Reading
  2. Reading Mexican
  3. Reading Fast Food

Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 46 Walkers Brook Dr , Reading 01867, MA, US
Phone: (781) 944-8924
State: MA
City: Reading
Zip Code: 01867


Opening Hours

Monday: 10:45-22:00
Tuesday: 10:45-22:00
Wednesday: 10:45-22:00
Thursday: 10:45-22:00
Friday: 10:45-22:00
Saturday: 10:45-22:00
Sunday: 10:45-22:00

Update Info

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Reviews
It's a typical Chipotle, convenient location with lots of free parking. The interiors could use some decor the white walls and grey exposed ceiling structure don't contribute much to a pleasant and enjoyable visit. I visited around 12:15 pm on a Friday, lunch time. There were several people waiting in line, as only one guy was at the serving area, but the employees in the kitchen worked diligently and efficiently. The food was good, like any other Chipotle. Part of the drinking fountain did not work, and the cashier didn't have enough change for larger cash bills. I appreciated the recycling bins, they even take aluminum. The restroom was clean, with a dual flush toilet. Thumbs up for both Considering the general shortage in workers in this economy, they're doing a good job here. Vegetarian options: Limited, rice and veggies Kid-friendliness: Like any other Chipotle Parking: Large parking lot Wheelchair accessibility: Fully accessible
Multiple times I have mobile ordered from this chipotle, because you can only mobile order which is fine. However, half the time I go to pick up my order the restaurant is closed despite the mobile order going through and the hours online saying the restaurant is open. I am glad they close if staffing ratios are not safe, but I wish there was some way for the store to turn off mobile ordering when they're closed so I stop having to bother customer service for refunds. Then, if I actually have successfully been able to get my order half the time I wait a long time for it often twenty to thirty minutes past my pickup time-which is fine as I know the staff are all working SO SO hard and probably doing the job of 5 people as 1 person but my order often ends up being completely wrong not just one or two fillings, usually every filling is incorrect. I know the staff inside is working so hard despite the challenges they face, and they will always be kind and hardworking, but just be careful when ordering here!
If you want food from the 46 Walkers Brook Drive location DO NOT order online, instead call the location first to be sure they are actually open. There is a good chance it shows open online but is actually closed. Your online order will process, you will be charged, and then you will show up at an empty locked store to pick up nothing. The food is exactly what you'd expect from Chipotle... assuming you get any.
I order online for this location because the Woburn and Burlington locations are awful. I place my order. I show up 15 minutes later at 7pm, this location closes at 8pm. If they weren't supposed to be open the app would say they're closed. I show up and they're closed. So they charged my card, confirmed my order, and the restaurant was closed. I hate Chipotle. This is the most poorly run area. Their regional manager needs to be fired. This is atrocious
Workers are usually nice, and don't have many problems with food quality or order accuracy. However, they are often accepting orders while they are closed, and are almost always online only. Have wasted several lunch breaks going to the location to find out they are closed with a note on the door.
Placed on online order for a burrito and chips with queso. Picked up my order and turned around halfway home when I realized there were no chips in my bag. I was fine with it, things happen but I was shocked and disappointed when I got there and said to the kid that handed me my order “you guys forgot the chips in my order” and with no care he responded “ya we’re out of chips”…and I was like okay so now I just have queso… and waited for any type of remedy to be made like a refund for a item I didn’t even get and all I got was “ya sorry”…….so you let your customers pay for items they don’t receive and then do nothing to fix it? Disgusting customer service.
Chipotle Mexican Walkers Brook Dr, Reading, MA. Always had a positive experience. Even after 8:00pm, the restaurant has every single item on the menu including the sides. Good portion size. Friendly employees.Food: 5/5
Didn't get food here just got a cup and got some sprite. Drinks are good. I have went to other Chipotle's where I have gotten food and the food was amazing. More specifically I gotta burrito and it was really good.Food: 5/5
So I would have given 5 stars but you had to order online, I didn't like that. But they were faster than the time estimated so that was nice, that i think was due to there star player on the line, her name was Meredith, she was fast and efficient, they had about 4 people on the line and they were going fast for how much business they had online, the manager was good to changing trash and cleaning up the line while they others got orders together. This was like a well oiled machine, and everything was fresh. Thank you Chipotle for another great meal...
Do not order from this restaurant, you have a very slim chance of actually getting your food, this has been going on for weeks. This location has no respect for their customers time and likes to leave online ordering active while the location is closed with a sign on the door. Not only do customers get sent home disappointed without their meal, they have to waste more time with Chipotle support asking for their refund. How irresponsible can you be? I expected better from a national brand. This location will be going out of business in 2022, I'd put money on that. There is no management or accountability at this location, please make room for a restaurant that can actually serve its customers.
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