Chipotle Mexican Grill

Reviews, get directions and contact details for Chipotle Mexican Grill

Address: 3030 Niagara Blvd , Amherst 14228, NY, US

State: NY

City: Amherst

Zip Code: 14228

related searches: Chipotle mexican grill amherst price, Chipotle mexican grill amherst opening date, Chipotle mexican grill amherst menu prices, Chipotle mexican grill amherst menu, Chipotle mexican grill amherst review, Chipotle Niagara Falls Blvd, Chipotle near me, Chipotle menu

Similar places near

McDonald's 263 meter

Wendy's 421 meter

Papa Johns Pizza 2 miles

Chipotle Mexican Grill 3 miles

Jersey Mike's Subs 3 miles

Blaze Pizza 3 miles

Moe's Southwest Grill 3 miles

Five Guys 3 miles

McDonald's 3 miles

Subway 3 miles

Wendy's 3 miles

El Toro Mexican Grill and Bar 4 miles

Reviews

I've been here three times and all three times it's been wrong and made by very unfriendly workers. I ask for extra rice, and they give you a little baby scoop of extra rice. I ask for light sour cream, giant dollop of sour cream like they're doing an ad for Daisy. Terrible service from people who act like you're the problem for simply wanting a meal. I'd agree with several other reviews here, drive the extra 10-15 minutes to the location in Amherst.

We enjoyed our lunch at this brand new Chipotle on Niagara Falls Blvd. We ordered a Garlic Guajillo Steak Burrito Bowl, which was quite tasty. We also ordered a side of Nachos with a container of queso. The counter service seemed efficient despite the restaurant being new. The tables were also reasonably clean. No doubt we'll be back.  Parking: There is free parking and the lot seems reasonable enough but this was a day or so after the major blizzard of December '22, so snow piling up made it a bit trickier to park than I'm sure it would be under normal circumstances

I order 2 steak bowls. I drove from Lockport only to arrive home and realize there was NO STEAK in one and very little steak in the other. This is the 3rd time in a row they have messed up my order. DON’T ORDER AHEAD! THEY ARE INCAPABLE OF MAKING ORDERS CORRECTLY. Make them make your food in front of you. They need supervision and obviously management isn’t doing it. I assume the ran out of steak and didn’t want to have to cook more. Lazy employees who don’t care? Bad management who isn’t ensuring quality of to-go orders? ‍ I used to love Chipotle as a quick quality food option but the prices have increased and the quality has plummeted. There are so many other new better options now and it’s time to let go and move on.

After 4-5 separate occasions going to this location, I'm just going to take the longer drive and go to the one by Target in Amherst. This location seems to have a new issue each trip I take. My main two issues are that they always under-scoop the rice and protein servings, and during the last few visits, they're adding side options I didn't ask for or missing what I'm asking for. It's never very busy during my drop-ins, but this issue has me choosing between the location deeper in Amherst or Burrito Bay.

Stay away from this location- terrible customer service! Went there 630 on a Friday night. Store is opened until 10pm. Got to pepper and onions and the gentlemen put a small grab with est 10 peppers and onions. I proceeded to ask for more,  that I would pay extra. I was told they had no more. I asked ok do you have some in the back and was no that this was all they had Until close and once they run out that’s it. Yes the store is opened for additional 3 1/2 hours.  Taste of food rated  a one because it wasn’t what I wanted so taste will be off. Customer service was terrible. I’ll take the drive and got to a different location.

I NEVER leave bad reviews. But, this was the absolute WORST and RUDEST customer service I have ever dealt with. Not only are the portions noticeably smaller than any chipotle I've ever been to. My bowl was filled up a quarter of the way compared to the one in the Amherst plaza i usually go to. But the girls working there were some of the rudest people I've ever dealt with. Slamming the drive thru door making rude remarks. Both the 2 girls including the manager. I wonder if their boss knows they act like immature ghetto children that weren't raised right. I wonder if they just hired a bunch of ex felons for some charity thing. Regardless, I will NEVER be returning. This chipotle is in a great location but needs to do a staff clear-out if they want more service.

Don’t order online, for some reason these employees can’t make the food correctly unless you are right in front of them. I’m tired of wrong orders, the manager isn’t doing a very good job at managing the employees or maybe there would be less negative reviews. Do better.Food: 1/5

The food is fresh and delicious.  The ordering process is so smooth and streamlined that's it seems like I blink and I'm walking out with my food. Love it.Food: 5/5

It has better service and quality than most locations but the rice is still hard and the chicken is all charred like the others. My chips are stale! And pathetic portions for the price. Go to the other place that “welcomes” you. Queso is better at the competitor, too. By leaps.Food: 2/5

Tried to make use of ap, won't allow. Tried online order, won't allow. What's the point of a drive thru that you cannot use?Food: 2/5

Comment on this business

Map, Satellite View
Street View

to add Chipotle Mexican Grill map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=chipotle-mexican-grill&id=2017091&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/chipotle-mexican-grill-i2017091.html" target="_blank" title="Chipotle Mexican Grill">Chipotle Mexican Grill</a></p>

Chipotle Mexican Grill

Reviews, get directions and contact details for Chipotle Mexican Grill

Find nearby businesses, restaurants and hotels

We use cookies