Chipotle Mexican Grill

Reviews, get directions and contact details for Chipotle Mexican Grill

Address: 640 Haywood Rd , Greenville 29607, SC, US

Phone: (864) 234-5882

State: SC

City: Greenville

Zip Code: 29607

Opening Hours

Monday: 10:45-23:00
Tuesday: 10:45-22:00
Wednesday: 10:45-23:00
Thursday: 10:45-22:00
Friday: 10:45-23:00
Saturday: 10:45-23:00
Sunday: 10:45-23:00

Update Info

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Reviews

Literally the worst experience ever , AGAIN!! Believe the negative reviews . This place keeps getting worse and worse . Ive ordered delivery from this place, of veggie bowl with a soda. Not only my soda was missing but I got ONLY rice , black beans and cheese on my bowl. I even called corporate for a refund with receipt number and list of all ingredients that’s listed on the receipt that were supposed to be in my bowl, but never received the refund . After long time , I decided to give it a try again, got veggie bowl and chicken bowl. Same freaking experience. Half of their ingredients are  missing . For a veggie bowl, I asked The girl who prepped our bowls, if they have guacamole , lettuce , corn . She rolled her eyes and made it seem like it was my fault they don’t have it. Then I asked for little bit of hot sauce on my bowl for some flavor because I’m not eating rice and beans for dinner , she proceeded to put big ole scoop of hot sauce . Not only this , it cost me almost $20 for two bowls that have half the ingredients missing and my bowl is not edible because it tastes like fire .

2nd attempt to post: 5/7/24 at 12:10  I stopped here for lunch and ordered a chicken bowl with guacamole. I paid $12.53. My food was extremely salty! A bowl of salt would have tasted the same. I was not able to eat this, I tried for a little while. I finally gave up and threw it away. I'm not sure if the salt issue was the guacamole or the shredded cheese. I am out of $12.53 AND still hungry. Not a happy customer.  Below is the response I received from the home office on 5/9/24. Notice that there is no attempt to make me whole, even though I had to throw money away.  Hi Jerlena,  Thank you for reaching out. I’m so sorry that your guac and shredded cheese were salty in your order. Salt is an important part of crafting our ingredients, but sometimes we can overdo it. I’ll be sure to share this along with our Haywood Road team so we can see where to improve for next time. Please let me know if there is anything else I can do for you.  5/11/24 Update:  I asked Chipotle to return my money for this order since I could not eat this food. They asked me to send a screen shot from my bank, or the order number on the receipt for my meal. I no longer have the receipt. I posted the date, time and amount of my order. I am sure that this can be found in their system. I have sent them the screenshot. I'm starting to regret by-passing Chick-Fil-A that day :

By far the most disgusting chipotle I have ever seen. Every single table had trash and food on it. Every trashcan was completely full. The kitchen and food area was dirty everywhere. I could barely see through the glass it was so dirty, and what I could see, the food looked off. The bathroom was unbearable. The drink station not only had trash all under it but all around it too.  Am I in a 2010 McDonalds?  Chipotle, do better. Make your employees accountable. I walked out since I was almost certain I was going to get some type of food born illness, die, and be on the news in a week about an outbreak of some new disease.

Here at 9:42pm & they have completely closed down. All of the food is put up & the workers are sitting around! A guy came to the door & said they completely ran out of food like I was born yesterday! Food: 1/5

Literally the worst place. Second time going and every time they don’t have the food out when it’s “promised” or they put 3 pieces of chicken on your taco! Do betterFood: 1/5

Came in at 6pm. This place was an absolute train wreck. I ordered a salad with dressing and they had no dressing. I ordered a fountain drink and they had no ice. I ordered chips and they were over baked and brown. The food bins were down to the bottom scraps and no one was in the process of refilling anything.  The place was absolutely filthy. The tables were all dirty and the floors and countertops were even worse. See attached photos.  Get your act together Chipotle. I will never visit this location again. What a waste of $24

I can’t imagine who invested their money in an establishment and never check on it or make sure that it’s performing in ways other than money. The place is disgusting as far as cleanliness. It’s amazing there are five to seven employees working and no one thinks to wipe down, clean the dining area, the front door greats you with nasty fingerprints, floors look like they haven’t been mopped this month! I wouldn’t be surprised if DHEC doesn’t come and shut it down. They should!

I came in today and ordered two bowl !! Before my order could even be taken they decided to chat for several more minutes before acknowledging I was there waiting ! While they are taking my order there was a recall on the cilantro so we didn’t get any rice and of course they gave the small portions as usual …. While I’m waiting to be checked out they decide to chat and fight over each others phone … then I go to put my card in and they all walk away and I’m standing there waiting for my food and receipt and finally I just grab my own bag and back my food and grab my receipt and to top it all off I got home and realized the chicken I order had cilantro on it as well and could eat !

This place just keeps getting worse. During our last visit the place was dirty behind counter, tables, floor, food was cold and steak was dried out, trash cans were overflowing, napkin dispensers were empty, soda machine was broken and only serving room temperature drinks, ice machine not working. The people behind the counter seemed lost as well. What a shame, we love Chipotle but will probably not come back to this location.

Food was hot and fresh, good proportions too. Service was great. Not sure why there are bad reviews, but it was good on a Friday at 6!Food: 5/5

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Chipotle Mexican Grill

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