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Chipotle Mexican Grill

  1. Westlake

Reviews, get directions and contact details for Chipotle Mexican Grill

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Chipotle prepares burritos and tacos at reasonable prices. Our Food With Integrity philosophy includes unprocessed, sustainable, nutritious, responsibly raised, and organic foods where possible.

Address: 8 Centerpointe Dr, Lake Oswego, OR 97035, USA
Phone: (971) 250-4194
State: Oregon
Zip Code: 97035


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Reviews
Third time is the charm ... Choptle has been one of those "go-to" eateries for my family when we order out. The Centerpointe location is both the closest to our house and is about a 15-minute walk from the office for me, so it seems I order around 10-15 individual meals per month on average. I went there tonight (30 Aug at 5:30 pm) and encountered the worst of a string of recent degraded experiences. The initial server on the line rushed me through exaggeratedly, which I get during a lunch rush, but I was the only person in line. They were running low on several ingredients, so her solution was to add a fraction of the normal amount of each of those ingredients without any attempt to compensate with anything else. The resulting bowl was about half of the volume, compared to what I'm used to. Between seeing my bowl put together and being rushed through the line, I forgot to order for my wife, and I got the last scrap of veggies, so I went to the end of the line, knowing I'd have to wait for the veggies to finish cooking. When the veggies were back up, they moved the incoming customers through the line before processing our orders (there was also a guy in front of me waiting for veggies). They had made the rest of our bowls and put some veggies in a little sauce container that the cashier handed to me after the 15-minute wait with a "There you go." I'd have appreciated some acknowledgement of the wait. The Lake Oswego Centerpointe Drive location (and Tualatin, which we also go to less frequently) are generally well-run, but I've had a streak of bad luck lately at the Centerpointe Drive location that I want to make the owners aware of. This story starts out on a positive note ... as most Chipotle-enthusiasts know, Chipotle runs out of an ingredient now and again, and a little over a month ago, that happened, and I got a pleasant surprise after the wait when they handed me a 2-for-1 (BOGO) card. Since then, I've gone to Chipotle about four times, and I don't carry the coupon with me. During that time, they are generally out of one ingredient or another. They do a lot of business at lunchtime, so I'm more understanding when there is a lunch rush. I finally remembered to take the coupon with me last week, when getting dinner for my wife and me, and it turns out that the BOGO coupon had just expired and wouldn't be accepted. My bad - need to read the fine print, but still left with the nagging feeling that the coupon was valid for less than a month, so the visit where I received it felt like a double-disappointment. I came home tonight with my Chipotle bowls feeling dumb for continuing to do business at an establishment with slipping standards. I couldn't find any way to provide critical feedback directly to the store owner, so I present this in the hopes they will get my perspective and check to see if their business is running as they expect. In the meantime, I'll just need to go to other local places to get my Mexican-inspired cuisine fixes.
8 years ago (31-08-2017)
👎🏼👎🏼👎🏼👎🏼👎🏼 super rushed through the line. Only reason I went was to support a fundraiser...that they didn't even know they were doing. Bad service & horrible "food."
8 years ago (01-06-2017)
Are all chipotle' equal? NOPE This location skimps on the meat portions. 1/2-2/3 the amount as the other chipotle by my work.
8 years ago (11-07-2017)
I used to love this chipotle. Now its the WORST Chipotle I have ever been to. Serving sizes are a joke. Paid over $10 for half a scoop of chewy fatty steak (was not offered to wait for fresh steak). The staff were rude not only to each other but to their customers. Think it's time for some training workshops for this establishment. Edited from a 5 star review 6 months ago.
8 years ago (11-02-2017)
This particular Chipotle is rarely super busy when I go, and always has great service. Everyone seems to know what they're doing!
8 years ago (16-05-2017)
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