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Cicis

  1. Texas
  2. Odessa Meal Delivery
  3. West Odessa Meal Takeaway

Reviews, get directions and contact details for Cicis

Cicis
Address: 1435 E 8th St E 8Th St, Odessa, TX 79761, USA
Phone: (432) 332-3010
State: Texas
Zip Code: 79761


Opening Hours

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 10:00 PM

Update Info

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Reviews
Giving this Cici's only one star due to their biggest downfall: customer service. It was the manager that rung us up, but he did not greet us nor did he say a single word to us. Not even when I said thank you when he handed me the receipt. Add on top of this, when we went back up to the counter to verbally request a custom pizza he rudely pointed at the counter on the other side of the establishment and sarcastically told us we had to write down the request. No big deal, because apparently making a verbal request for a Mac & Cheese pizza when no other employee is making a pizza is clearly too difficult to remember. Well, the lack of customer service didn't stop there. When we turned in the written custom order, the lady at the counter (like the manager) did not greet us and simply took one look at the paper, grabbed a slice of pizza, and haughtily went to the back. No acknowledgment, not a word. Once again, the manager was involved as he was the one who made our pizza, but started on it only after staring at us with a detestable glare. However, he chose to make two pizzas before starting on ours (side note, there no spots to put these two other pizzas under the warming cases). Then oh my goodness, he finally started on it. I'd like to make a side note that later on, when a younger, attractive, busty female placed her order he started that right away. As a final coup de gras, when we asked the lady from earlier if she could exchange our dollar bill for some quarters, she rudely stated that she couldn't open the cash register (because it's apparently too much to ask the manager to open it just to exchange some quarters). Of course, we waited for the manager to become available to ask him to do the exchange. Alas, once again we were not talked to during the entire transaction. Does this guy even know how to talk? Now the cleanliness of the store would be the "best" thing about it. For the most part, tables were kept clean and wiped down in a timely manner. I will give props to the gentleman that was clearly in charge of keeping the establishment clean as he was always found busy clearing off tables shorty after a customer left or finding something else to clean (as you are supposed to in a restaurant). Suggestion... Always greet your customers. Every manager should know that greeting a customer is the easiest way to retain customers. Retaining customers increases revenue. Customers that feel like they were given poor service will never come back. They also let others know how badly they were treated, and boom this becomes an exponential equation that turns into losing more and more potential customers. Simply retaining 5% of the customers that would've walked out could increase your revenue 25% or more. Talk to your customers when they talk to you. At least acknowledge them and what they say. This ties back into the previous paragraph. So not much needs to be said without repeating. This manager needs to take a simple eight hour class on customer service. Many are free, and often your corporation will pay for it as well since it enhances your skills as a person and also a manager. I would expect this lack of service more from a regular employee, not a manager. My final side note before leaving this restaurant, apparently the manager doesn't talk to anyone unless you're a young, cute, busty female.
9 years ago (30-01-2018)
Disappointed. It advertises free WiFi NOT!! The main reason we were going there. price was reasonable and food was warm and fresh. Just needed some cleaning up
9 years ago (30-01-2018)
Got a cutesy deep dish instead of the stuffed crust I ordered. Then put on hold forever when I called to complain. I'll remove or revise this review if it ever gets taken care of. However I will not waste anymore time on hold.
9 years ago (19-11-2017)
Good hot pizza ..You could ask for the pizza you like and they'll cook it for you and bring it to your table..Clean and polite
9 years ago (17-12-2017)
we had in incident with them saturday night theirs hrs say till 10pm we got there 8:59 with 7 kids hungry and they closed it at 9pm smh it says 10pm so they need to be open till time says not just tryn to get out early on a saturdsy smh never going there again
9 years ago (30-10-2017)
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