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Citadel Dental Group

  1. South Montebello
  2. City Of Commerce Dentist

Reviews, get directions and contact details for Citadel Dental Group

Address: 100 Citadel Dr, Commerce, CA 90040, USA
Phone: (323) 725-6700
State: California
Zip Code: 90040


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Reviews
Never liked this place. Bad service and long waiting hours.
10 years ago (15-02-2017)
I don't do reviews but today is my first day and am only doing so because I think all current patients and ones thinking of becoming a patient should know how disrespectful Dr Spero was today. Last week, on May 20th i had a 4pm appt; showed up and the office was closed. somewhat upset i blew it off and went shopping (part of the reason i chose this office). The next morning i called to find out why they were closed....receptionist said the Dr's were out of town and had called all patients to reschedule and had notes of leaving me a couple of v-mails (none of which i received). I told the lady it was a little disappointing that they didn't confirm the cancellation because i had to get out of work and drive the 10 miles. She was apologetic and rescheduled. She mentioned they would tell the Dr what had occurred that way he could make possibly do something about the mishap. TODAY i went in for the reschedule appt and when the hygienist took me back for xrays i explained what had happened previously and what the receptionist had told me. She said she would tell the dr. Just before she was to start cleaning the Dr walks in and what started as an apology ends with, "....i will not be giving you money for the miscommunication." Shocked and in aaw i replied that i was not asking for $$ and if i wanted it i would have been very clear in requesting it. He went on to say that his office is not at fault for the miscommunication they did their job of leaving a message and that they didnt need to confirm anything. I continue to tell him that as in any business rendering a service and when something goes wrong they have to in some way (10% discount, a free entree, a free promo item)make it up to customers as goodwill and to keep their business. He didnt get it and continued to say that they render great service but he would not be giving me money (still not what i wanted). With every words he spoke he became more beligerant. I finally turned to the hygienist and told her i was leaving...no Dr will be disrespecting me. She offered to clean my teeth so i wouldnt get behind on cleaning and Mr Spero told her not to; to give me and copy of my xrays and i could FIND ANOTHER DENTIST!!! He starred me down as if i was going to quiver and give in. All the time im laying back and he is giving me the stare down. To top it all off another patient that had just been seated got up and left as she overheard the Dr and I going back and forth. I REALLY HOPE SHE NEVER RETURNS AS WELL. This DR is by far the most UNPROFESSIONAL dentist i have ever dealt with....I for one am a patient that looks forward to every cleaning. His wife is great but even with that and a great staff who tried to excuse his bad attitude due to the stress of managing 3 offices i will be looking for a NEW DENTIST!! Do some YOGA, MEDITATE and get a CHANGE in ATTITUDE DR.....you can really use.
14 years ago (29-05-2013)
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