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Citizens Bank

  1. Old North End
  2. Vermont Atm

Reviews, get directions and contact details for Citizens Bank

Address: 148 College St, Burlington, VT 05401, USA
Phone: (802) 951-2479
State: Vermont
Zip Code: 05401


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Reviews
I opened my first bank account with Citizens and never looked back! Love the community feel of the tellers and I have never had a problem.
9 years ago (06-10-2016)
Very disappointed in the direction this bank has gone. As a customer at this branch for the past 5 years, I have watched a steady decline in their ability to treat customers as humans. They are unfortunately bound to the company regulations so tightly, that they aren't willing to treat long standing customers to the individual banking we all need and deserve.
9 years ago (29-02-2016)
People at the branch are friendly and ready to help but dealing with the bank itself on the phone and through messages for problems was a pain in the butt.
10 years ago (11-12-2015)
I had a number of issues with Citizens Bank, which resulted in me trying to close my accounts there. I say trying because initial efforts were unsuccessful despite giving written notice and visiting the branch and talking the phone and sending emails. Their failure to close the accounts -- which they said was due to their slow system -- resulted in ACHs that I had paid through my new bank hitting the Citizens Bank accounts, and then generating overdraft fees. $39 per item, $117 plus some other unspecified fee of $6.99 to be specific. When I posted a negative review on Google, someone who said he worked in " the Chairman's Office" contacted me by phone and said they'd remove the fees and asked me if I would change my negative Google review. First, I doubt he worked in the Chairman's Office. I think he worked in the PR department. But anyway, I do appreciate that he removed the fees. Also, their online banking doesn't work properly. It logs you out every minute or two, due to, it says, inactivity, when in fact you are in there trying to reconcile your account. I wasn't inactive. I was clicking on links. I was logged out 20 times in half an hour. I felt at times that I got less than straightforward and honest responses to my questions during the year and a half I dealt with the bank. They gave me convenient, easy answers as opposed to honest answers. Nevertheless, I am appreciative that the exorbitant overdraft and other unspecified fees were refunded, and very happy to be no longer dealing with this bank.
12 years ago (18-01-2014)
It's a beautiful old bank with marble and carved wood. All of the tellers/bankers are as friendly as can be.
11 years ago (16-02-2015)
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