City Pizza

Reviews, get directions and contact details for City Pizza

Address: 420 High St, Holyoke, MA 01040, USA

Phone: (413) 536-1113

Website

State: Massachusetts

City: Holyoke

Zip Code: 01040

Opening Hours

Monday: 10:30 AM – 10:00 PM
Tuesday: 10:30 AM – 10:00 PM
Wednesday: 10:30 AM – 10:00 PM
Thursday: 10:30 AM – 10:00 PM
Friday: 10:30 AM – 11:00 PM
Saturday: 10:30 AM – 11:00 PM
Sunday: 12:00 – 10:00 PM

Update Info

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Reviews

First time called ordered a pizza, tortellini soup, and a chicken Caesar salad. Driver came, no pizza. Called it in and verified pizza wasn't ordered the first time according to the girl who answered the phone. Ok, fine. Reordered the pizza. At this point we start pulling out the rest of the items ordered. Grab the salad knowing it was larger than a single serving and planning to split it in 2 with a bowl. Pull out the toppings and find multiple pieces of wilted lettuce that was towards the bottom and not near the chicken (I know that pieces of lettuce near hot chicken are going to discolor but these pieces were not near chicken and did not have the same hot chicken wilt that would be expected). Then opened the soup, guess what, not the correct soup. I opened chicken noodle not chicken tortellini as I had ordered. So I called again and told them I that I had the wrong soup and was willing to give it back uneaten for the correct soup. I was strongly told by the woman on the phone that I was wrong and that she put in exactly what my husband had ordered. Mind you he was literally reading off of a screenshot he had take of the order. Then I asked to speak to a manager who insulted me and accused me of insulting his businesses because I called about both the pizza then the soup and salad. We tried multiple times to try to compromise with him then he hung up up my husband, to which I called back and it took several attempts to have the manager give me 10 seconds of his time from assaulting me with insults to simply tell him to cancel the re-ordered pizza and I would take the hit from the salad and wrong soup. Worst experience ever and will absolutely NEVER do business with them ever again!

 7 years ago (13-04-2018)

I have been a loyal customer for several years now never had a problem before until yesterday Saturday February 10th I make a payment with my card pay the balancing cash they bring they brin receipt which I sign hours later I receive a phone call them stating I all them what they what they had just charged me for which I sign a receipt stating I did pay for it next thing I hear they are calling my job telling my tell my my boss I was a thief never in my life have i experience such an embarrassment.....  Very unprofessional , incompetent business.

 7 years ago (11-02-2018)

Trigger happy but pizza is very good. Price and discount offers is the same with the rest of the pizza places around. If you order online, though, they never seem to get "schedule delivery" message: pizza guy always shows up 35 mins after the order of 2 party size for tomorrow 6pm was placed... makes me feel sorry for the guy, but it's not my fault, and unfortunately I can't have that pizza now, so sorry. But yes, pizza is fresh,  never late, and tastes great. Guss, cannot blame them for been business-hungry...

 8 years ago (13-12-2017)

Wort experience in my life, uprofecional, incompetent people I have ever done business with

 7 years ago (11-02-2018)

Every bussniss has it's slack days.
 Can't complain . good place 3⭐

 8 years ago (10-01-2018)

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