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Classic Collision of Chamblee

  1. Georgia

Reviews, get directions and contact details for Classic Collision of Chamblee

About

Classic Collision started in 1983 as a family owned business. With multiple locations around the greater Atlanta area, our customers have grown accustomed to our wonderful customer service and high quality collision repairs. We are here to serve you!

Address: 2329 John Glenn Dr, Chamblee, GA 30341, USA
Phone: (770) 451-4414
State: Georgia
Zip Code: 30341


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Shady company... I went to Classic Collision of Chamblee on a recommendation from the Ford Dealership up the street. The repair was fine, but the story takes a turn when payment was made. I was hit from behind and got an estimate from Classic for $1,350. I had to run this repair through my uninsured motorist with my insurance co because the girl wasn't covered under the car owner's insurance. The repair was made and when I went to pick up my vehicle, the salesman told me I owed the whole $1,350. I thought it was strange because my insurance company only sent me a check for $850. Begrudgingly I paid so I could get my vehicle and I called my insurance company. They informed me that I was overcharged as they had been in contact with Classic and negotiated a price of about $1,100 (less my $250 deductible and my check is $850). So that makes sense. I informed the salesman multiple times over a month and nothing was done. I decided to go see the General Manager. I showed him the paperwork proving my case. He said for some reason the salesman didn't run it through the insurance on their paperwork and that was the miscommunication. He agreed that I was correct and sent the paperwork to corporate to issue me a check. Another month passes and I send the GM an email to find out what is going on. He says he will check, yet I hear nothing. A couple of weeks later I send another email to the GM, no response. I guess I will have to pay him another visit in person. They owe me a little over $250. It doesn't seem like you would be willing to lose a customer and any recommendations that person could make over $250, but I guess Classic doesn't really care about their customers. It is sad that this is the way they choose to operate. I would stay away from this place. There are lots of bad reviews and I should've paid more attention to them.
9 years ago (18-10-2017)
Actual customer - The Chamblee location has had my car for over 30 days. This is for repairs which should have taken a week. They have been unresponsive and disrespectful throughout this entire process. They still have my vehicle as of today and it has well exceeded 30 days. We get the run around when we call and are told the person who is working on it is out for the day. This is completely unacceptable and disrespectful to me and my son who is helping me. You can't just keep someone's car for over a month and say nothing. We are paying for additional insurance for the rent a car we have and now it has cost me over $500.00. We are taking this as high to the top as we can go due to the experience we have had with this organization. This is not just unacceptable it borderlines on emotional abuse.
9 years ago (18-12-2017)
Unacceptable Service We took our Lexus here for a simple bumper replacement. We used Classic Collision because the Lexus dealership recommended them. Our insurance adjuster inspected the bumper and approved the cost for the repairs. Classic Collision told us the repairs would cost more than twice as much as the insurance adjuster approved. The service tech at Classic Collision said that he couldn't fix the car if the total amount wasn't approved for the repairs. We told him that he could tape the bumper back up if he couldn't fix the car and we would take the car somewhere else. The insurance company approved more money for the repairs, but not the full amount that Classic Collision quoted. Classic collision started repairs on the car. When we picked up the car, the bumper was not fixed properly and there was damage on the backside of the car that wasn't there when we dropped it off. The service tech said he didn't want to deliver the car this way and that this was the best repair he could do with the money the insurance gave him. If they knew they couldn't fully repair the car with the money the insurance provided, they never should have worked on the car. Avoid this place and please do not take your car here. The customer service is horrible and the quality of work is unacceptable.
9 years ago (05-10-2017)
Excellent job! Saved me $1000 then going to the dealership. I was constantly updated on the progress of my car. They guarantee their work for the life of the car as long as you own it.
9 years ago (12-10-2017)
Absolutely, the worst place to take your vehicle for repairs. From the day they received my car (4 months ago) up until now, the whole experience has been nothing but a nightmare. Not to mention 4 months later, and I still have not received my car back. It seems like every time I call to inquire about the status or someone calls to inform me, there is some kind of excuse as to why it is not finished. Along with the headache of dealing with the repairs caused by the accident, I've been having to deal with Classic Collision repairing excessive damages that they have made to my vehicle. Classic Collision even told my insurance company that the repairs were finished but guess what, I'm still sitting here four months later without my car. I was asked to remove a review that I posted before, and I did due to feeling sorry for the individual who made the request. This one will not be removed. Please think twice when considering this shop for your repairs. I wish I would have.
9 years ago (10-08-2017)
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