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Reviews, get directions and contact details for Coast Central Credit Union

Address: 686 F St, Arcata, CA 95521, USA
Phone: (707) 445-8801
State: California
Zip Code: 95521


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Reviews
Clunky credit union with a sneaky penchant for raiding accounts with fees. Steer clear of this place. You're better off with a national bank that has more regulator scrutiny. I was told to open a personal account in order to open a joint account with my wife so I did. Later, I realize that they are charging monthly account fees on the personal account but not on the joint. Turns out the personal account was being charged fees because I never received a piece of mail announcing the fees. Spent half an hour on the phone with customer service and learned this is apparently a serious revenue stream for them and they have revenue retention supervisors that block refund requests for arbitrary reasons. What a bad experience!
9 years ago (06-06-2017)
First! Ha! Christian opened my account for me and I appreciate his help. Coast Central's banking app is a bit clunky and it displays the pending balance prominently and in a drop down menu shows the available balance: this is exactly backwards and lends itself to causing chaos if you are opening a new account. After a few successive returned online banking transactions I was back in the Arcata branch and Christian fixed the problem and educated me about that drop down menu I was not seeing. I heard a story about a local business that applied for a loan through Coast Central to get started. During the opening process they didn't have an income to qualify so Coast Central hired the applicants come in at night and shred documents and clean up in order to qualify for the loan. Service like that and a desire to join and support the community are why I decided to open my account with Coast Central.
10 years ago (30-06-2016)
Small town credit union
9 years ago (17-07-2017)
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