Cobblers Express Shoe Repair

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Cobblers Express shoe repair is Now open in Athens Ga. We repair all shoes, boots, hand bags, Leather goods, Leather Jackets and much more.

Address: 2440 W Broad St, Athens, GA 30606, USA

Phone: (706) 850-4488

moc.oohay@sserpxesrelbboc

State: Georgia

Zip Code: 30606

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Reviews

This place is fantastic. My fiance brought in boots for a minor fix and he was so fast and friendly that we came back for more serious repairs on a pair of work boots and a pair of my "fashion" boots. He did great work at very inexpensive prices within the time frame that he told us. Highly recommend. 

 10 years ago (24-11-2015)

Looked like new when i picked my shoes up   he must  have had a great teacher !!!!!  THANKS AGAIN

 9 years ago (11-06-2016)

Great Place to have your shoes fixed. They are fast and Very Friendly. I wouldnt suggest any other place in Athens. Go see them they will take very good care of you.

 10 years ago (04-04-2015)

Although I still believe in and will continue to support small businesses, I will never take my business to Mr. Billy Bending at Cobbler’s Express Shoe Repair LLC.  I am filing this complaint in hopes that others won’t have to suffer my horrible experience of Mr. Bending’s absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me.  This memo is to file a serious complaint against Billy Bending, owner of Cobbler’s Express Shoe Repair LLC, for his totally unprofessional and horrible customer service and treatment of me on 2/18/16 and 2/19/16.  After I picked up the shoes which were promised by Mr. Bending that he would resole and polish the shoe to ‘as new condition’, I noted several deficiencies which made the shoes look very shoddy and definitely not ‘as new condition’ as originally promised:  the polish was unevenly applied and there were frayed rubber and/or loose rubber shavings attached to the edge of the rubber soles.  When I politely pointed these issues out and asked Mr. Bending to resolve them, he got very defensive and treated me in a very angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner.  Although I never raised my voice and only asked Mr. Bending to rectify the issues noted above, Mr. Bending refused to resolve the issues, got very defensive and raised his voice several times at me, totally ignored me when I was still talking when another customer walked in, and ultimately demanded me to leave his store.  Finally when I stated that ‘This is horrible customer service! Absolutely horrible’, Mr. Bending in an infantile and rude manner stuck his tongue out at me after which I left the store, extremely upset at Mr. Billy Bending’s absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me.  I then noted that I am going to write an honest review of his work and horrible customer service to which Mr. Bending replied in an angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner daring me to go ahead and do so since he can review and delete the evaluations he did not like (e.g. mine).  I then responded that I will write my review in a manner that he cannot delete or edit. Mr. Bending had violated several of the cardinal rules for good business practices: To always treat customers with dignity and respect, and that customer satisfaction must always be a top priority!   

Thanks in advance for your time and consideration for this serious matter.  

 10 years ago (22-02-2016)

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Cobblers Express Shoe Repair

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