Cold Stone Creamery

Reviews, get directions and contact details for Cold Stone Creamery

"Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It"

Address: 1264 Town Centre Dr Bldg C , Eagan 55123, MN, US

Phone: (651) 452-5700

State: MN

City: Eagan

Zip Code: 55123

Opening Hours

Monday: 11:00-22:00
Tuesday: 11:00-22:00
Wednesday: 11:00-22:00
Thursday: 11:00-22:00
Friday: 11:00-23:00
Saturday: 11:00-23:00
Sunday: 11:00-22:00

Update Info

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Reviews

Maybe I am spoiled from other locations. But I have come here a quite a few times because it’s very close to my house. There is one worker that literally never fills the bowl up. I don’t know how you advertise a cup of ice ream that overflows but give something that doesn’t even go over the top at all. The design of the lid is to accommodate the overflow of ice cream. My son got a smaller size made by another worker and we literally had the same amount of ice cream, his was $2 cheaper. I just felt like I didn’t get my moneys worth paid $7. Will pick a different location in the future or request to have a different worker make my ice cream.

The ice-cream and service were great but I noticed that all the labels for ingredients Oreos. Sprinkles, etc had white text on a black background except  the one for “Pretzels”. It had white text on a Peanut Textured Background and I hated that so much.

Other locations gave 3 flavors for the love it size shake and this location refused and said it’s only 2, it’s my first time coming here, I like that they have seatings outside but the customer service is trash especially from the Indian girls.

I've never wasted time to write a bad review until now. I ordered a cake on the app for pick-up. When I arrived 1.5 hours later, I'm told they don't have the flavor I ordered, and instead am told I can just take a different cake because "they're all the same price" and "it's fine, the flavors are similar".  Like duh, I know they're the same price but don't take someone's money and expect them to buy something different from what they ordered with no warning and insisting something is fine when it's not. Ridiculous.  I understand that stock runs out, but the least they could do is notify customers when it happens. Never returning to this location. Good riddance.

2 of the items we ordered were signature creations missing key ingredients. the waffle cone we ordered was also missing we placed our order thru delivery. not a fan of this location.

Just got the ice cream, they are in a rush to call it off the day, threw me some melted ice cream.

Terrible service. The worst cold stone I have ever been too. The ice creams weren’t filled at all. I also asked for a bigger size cup to make it easier to carry the ice cream home. The employee said “sure. I can do that” then proceeded to not put it in the bigger cups. Also refused to use my coupon even though it was in my cold stone inbox. Just awful

Their online ordering will take your money for a cake that's not available when you arrive. I was offered a substitute, but nothing else for my inconvenience. There was a sign on their door offering free ice cream with any cake purchase and I wasn't even offered that. I will not return here.

Very nice place! The ice cream was delicious, the staff were great, and everything looked nice and clean! We were trying to go the one in the Mall of America, but after waiting half an hour for parking there and not getting any, this was a much more laid-back experience! There's a good-sized parking lot out front and the strip mall didn't seem too busy.

I don't usually write reviews, but my Cold Stone experience at this location was so awful it got me to actually come here to write one, so that's an achievement... I came in to get the Nintendo promotional flavors and none of the employees seemed to know what we were talking about, despite the checkout screen displaying it. When trying to explain what was in it, the staff was very rude. Also, they did not have the special promotional cups. Will not be coming here again.

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Cold Stone Creamery

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