Cold Stone Creamery

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The Official Page of Cold Stone Creamery, The Ultimate Ice Cream Experience. Super-premium Ice Cream, Shakes & Cakes customized just for you!

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Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It

Address: 11800 W Broad St Ste 2206, Richmond, VA 23233, USA

Phone: (804) 364-3330

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State: Virginia

Zip Code: 23233

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Reviews

Looking forward to ordering my comfort food of small coffee ice cream with chocolate sprinkles after very difficult day.
Ordered it. ......No chocolate sprinkles.
Revised order to half coffee ice cream, half chocolate ice cream......Not allowed to mix 2 flavors in a small size.
Sale: $0,   tip $0,    Customer satisfaction: 0
First and last visit to cold Spring Creamery Short Pump or anywhere.

      
      
      
 8 years ago (01-08-2017)

Graduation cake - message did not fill well, name - first letter cut off of the rest of the name ... Unfortunately I don't have pic of this "art-work" but this is not something I couldn't live without. The reason why I'm giving 1 star here is the attitude of the girl who was talking to us. Question #1: can you help us to fix this ? Answer: No, unfortunately I can not fix this. Question #2: can you find somebody who can fix this for us ? Answer: no, there is nobody. Question #3: can I talk to manager please ? Answer: let me call her ... after a while: no you can not talk to her. Question #4: When is your manager going to be here so I can talk to her in person ? Answer: I have no idea. Question #5: can you do at least discount price on this thing for us ? Answer: no, I don't have authority to do that. Question #6: can you do anything for us at this point ? Answer: unfortunately I can not do anything. ... Seriously "Cold Stone Creamery" ???

 8 years ago (15-06-2017)

Hands down my favorite ice cream shop in all of Berkeley. It's unfortunately pricey though so I stop by perhaps once a month. For two scoops of ice cream on a chocolate filled sugar cone comes out to ~$7. I can get a gallon of ice cream at Safeway for $7... Nonetheless, it's still really good ice cream. My favorite is the earl grey. I usually sample 2-3 different flavors when I come in since they alternate their flavors everyday, I think.

 9 years ago (19-12-2016)

We order for a chocolate lava molten melt down. The  guy served us in a large size cup. But it should be served in a  plate. When we asked about it the white guy got irritated and dumped large scoops of icecream over hot brownies which was disgusting. We wasted 7$ over a stupid vanilla ice cream and did not get what we asked for.

 8 years ago (08-04-2017)

Customer service is absolutely terrible. I have come to this store countless times within their hours of operation only to see that their doors are locked. This is no way to run a business, especially in the short pump area. Hopefully they will be closed permanently soon to open up opportunities for much better restaurants.

 9 years ago (10-09-2016)

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