Cold Stone Creamery

Reviews, get directions and contact details for Cold Stone Creamery

About

The Official Page of Cold Stone Creamery, The Ultimate Ice Cream Experience. Super-premium Ice Cream, Shakes & Cakes customized just for you!

Story

Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It

Address: 2115 Summer Lee Dr Ste 101, Rockwall, TX 75032, USA

Phone: (972) 722-2589

Website

State: Texas

Zip Code: 75032

Update Info

Reviews

Walked in and no one was behind the counter... stood there for 5 minutes with no one coming out to greet or serve us. Other couples started to walk in and there were several people waiting in line. One of the people in line knocked on the door to the back room and opened the door to find the workers sitting playing on their phones. He said there were people waiting and the girl gave him a lot of attitude. 

The store was filthy and they didn't even have waffle cones, as the employee said they hadn't made any.

 9 years ago (12-08-2017)

I WILL NEVER COME HERE AGAIN. 

Horrible service. I have two little sisters and one of them has a dairy allergy, the other is lactose intolerant. Spent the time before getting there calling multiple ice cream places and searching for somewhere with dairy free ice cream. My grandfather called Coldstone and they told us they had two non dairy sorbets available. When got there after a 7 minute drive we waited in the packed store for another ten minutes. Once we got to the counter it took another 5 minutes for us to be served. There were 6 ladies working there with one on the register and only ONE of them taking orders and making ice cream. Between making each ice cream it took the lady two minutes to take the next order, in a now full restaurant mind you. Notice that we are now up to twenty two minutes...let's call it thirty since we called the store about the non-dairy ice cream. Once we got to the counter and the lady finally asked our orders I asked which sorbet flavors they had the lady looked and said, "umm, I believe we're out of the lemon." At this point my grandfather got upset and told them how we just called and the woman on the phone had said that the store had TWO sorbets. Then the girl begins the counter looks at us and sassily says "um that was an hour ago and we're busy so we're out." my grandfather responds saying how that was only thirty minutes ago, at most and asks about the other one. The rude woman then responds saying, "Well if you actually read the labels that's not a sorbet that yogurt. Do you see any non dairy products? we're out." 

To wrap it up we leave the store with my ice cream and a bawling 4 and 6 year old. 

I would recommend going to sweet frog, we came here after words and they have a wide variety of non dairy products as well as POLITE employees.

 9 years ago (17-07-2017)

Coldstone is one of our favorite places. We decided to stop by this one at the Harbor on a trip. We should have walked out as soon as they told us they were out of ALL of their cones. Then we tried to order and were told they were out of bannanas. We tried again and were told they were out of brownies. At this point my husband just told them to make it without the missing ingredients, which were numerous. I'm waiting to order right behind my husband so we can pay together and the young girl skips me. I approach the counter to get her attention and I'm skipped AGAIN. My husband mention this and is ignored. I have to interrupt the girl taking someone else's order to ask if I can order since I've been skipped twice now. There is no manager available to speak with. High school students working during the summer were all that were there. Won't be back to this one until we get a responsible adult to keep up with ordering ingredients and customer service.

 9 years ago (14-06-2017)

TERRIBLE SERVICE! This place has extremely rude and horrible service by those teenagers who don't seem to care about their jobs, like it's just a part-time job for them and they just try to hurry and finish work to get their money and go home. They were out of everything! No waffle cones, no brownies, no strawberries, no cake butter ice cream, etc. and not even apologized for it and rushed us to pick something else to substitute.The management doesn't seem to care at all about the business. A SHOUT OUT to the girl LEX, the rudest server there that served me and a couple in front of me who had to complain about her as well when they were paying! Bitchy attitude to everyone!! CORPORATE REALLY NEEDS TO GET INVOLVED! GOSH, HORRIBLE WORKING ATTITUDE!

 10 years ago (07-05-2017)

I had the worst time there.The girl working there was very rude and I was with my family and trying to have a good time.Then she has to be rude.So today is was not the best day that I have been there.April 23 5:00

 10 years ago (23-04-2017)

Comment on this business

Map, Satellite View
Street View

to add Cold Stone Creamery map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=cold-stone-creamery&id=623308&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/cold-stone-creamery-i623308.html" target="_blank" title="Cold Stone Creamery">Cold Stone Creamery</a></p>

Reviews, get directions and contact details for Cold Stone Creamery

About

Story

Find nearby businesses, restaurants and hotels

We use cookies