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Reviews, get directions and contact details for Community Health Options

Community Health Options

About

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Story

We are innovative and do things differently to improve healthcare for all. We believe that healthcare can be both better and more affordable when doctors, patients, health insurers, and employers all work together. We foster these relationships because these partnerships will bring change.

We also believe that the community plays an important role in people’s health. We support local resources whenever possible to help all Maine people have better access to high-quality, integrated care.

Community Guidelines
It is the policy of MCHO to welcome your posts and comments as long as they are civil in tone. We are dedicated to maintaining a respectful, engaging and informative conversation on this page. In order to maintain MCHO as a trusted and useful resource, we reserve the right to remove any post or comment that does not comply with our mission, vision and values. In addition, MCHO takes member privacy very seriously. Please refrain from posting content about personal health concerns as it will be removed for your protection. If you have clinical concerns or specific membership questions, please call Member Services at (855) 624-6463 to ensure your privacy is protected.

Mission

To partner locally with Members, businesses and health professionals to provide affordable, high quality benefits that promote health and well being.

Products

Affordable health insurance products for Maine and New Hampshire people and businesses.

Address: 150 Mill St, Lewiston, ME 04240, USA
Phone: (855) 624-6463
gro.snoitpoeniam@secivresrebmem
State: Maine
Zip Code: 04240


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
I've been a member since CHO's inception and have had generally positive experiences, but I have been trying to contact the help people with questions for over 2 weeks and have not been able to get through even after waiting 20 minutes or more. You desperately need to either add phone answers or better yet, offer the service where your people can call us back when they're free. The amount of time you're costing your customers on hold is not treating them with the respect your greeting suggests.
7 years ago (11-01-2018)
I have had a terrible time signing up with them. I have stayed on hold all afternoon, calling back periodically, only to keep hearing "you are in position 1 in the queue" but never being addressed. The website has a number of bad links, and I checked under multiple web browsers. They have zero (I mean zero) professionals in Washington County Maine. I also tried to have them call me back, but even though their system says "type 1" for this, it doesn't work. FAIL. If you're seeing this Community Health, CALL ME!!!!! I obviously can't call you. Help me please. Use that great customer service that your phone service recording says, but I have yet to see.
7 years ago (02-01-2018)
Coverage for 2017 was GREAT, cheapest RX copay I've ever even heard of. Then in 2018 all but one of my meds was covered. I called just to double check coverage. Had to switch policies to a different company. Super bummed out. I am unsure how to cancel my policy online. I'm waiting on hold as I type this listening to annoying music. I'm supposed to be writing an application for a job. I don't like being a dick but I would not recommend this insurance provider at this time.
7 years ago (18-12-2017)
Some of the worst customer service I've ever experienced... 36 minutes on hold to ask, what should have been, a simple question about my billing account. My family subscribes to a "gold plan" and I really just wanted to pay the bill. They even manage to make that difficult!
7 years ago (10-01-2018)
You'd think that they would make paying your bill as easy as possible, yet, for some reason, it's the most frustrating process I've ever encountered. First, they failed to send any documentation regarding our MemberID, to get our ID we had to wait on hold for over an hour while trying to hear the indecipherable robot call man, then, their online card payment system failed to recognize ANY valid card. This company needs to get their technology out of the dark ages before something goes horribly wrong.
7 years ago (29-12-2017)
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