Computer Emergency Room

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Address: 229 Vestal Pkwy E, Vestal, NY 13850, USA

Phone: (607) 785-4357

Website

State: New York

Zip Code: 13850

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Reviews

This company was VERY non professional and had poor quality service.  They have no interest in actually helping you and if they break your phone/computer in the process of trying to fix it (which happened to me) they will not compensate you what so ever.  They will say tough and leave you worse of then you were beforehand.  They took no responsibility of their own actions and they're manager was the worst out of the whole crew.  Overall, don't use these guys EVER because they are not intelligent with dealing with technology and have the WORST customer service that i have ever seen. PLEASE don't give this company your business.

 8 years ago (08-07-2017)

I took my laptop  to repair a keyboard.  They could not find a replacement part.  Cost me $30 for them to figure that out.  I can't say it was unfair since they did some work, but I also can't say that I felt that it was worth the $30 to have someone tell me they can't fix it.  So the jury is still out in my opinion.

 8 years ago (04-05-2017)

Worked with Josh.  The peculiarity of my computer caused some issues but Josh, very patiently, worked me through all the issues.  Highly recommended

 8 years ago (01-08-2017)

Do not go here. I took my partially broken phone in for repair and they returned it completely unusable with no display working and they took no responsibility for it.

 8 years ago (07-07-2017)

Computer Emergency Room was hired to fix certain Wi-Fi issues we had at my commercial building. Instead of fixing the issues, they made the matters worse by installing grossly inadequate equipment, not providing me any receipts for equipment they purportedly bought on my behalf, billing me for hour after hour for three months while trying to "fix" the very wrong equipment they installed, improperly configuring the equipment they installed, not providing me the correct credentials for the equipment when asked, and not providing me with simple solutions that might have alleviated some of the internet issues during their three months in the building. This company took no responsibility for their gross negligence. Their subpar performance has killed the reputation of my building where tenants have stayed away because of the poor Wi-Fi in the building, and has forced me to answer tens of complaints from tenants including threats to withhold rent, bring an action against me, etc.  When asked for a refund, they flatly refused, answering "Will be happy to see you in court".

 8 years ago (13-02-2017)

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