Computer Revival - Formerly Computer Renaissance

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About

Computer Products, Installation and Repair Services for Home Users, Enthusiasts and Small Businesses.

Story

Computer Renaissance buys, sells, trades, and services new, used, and factory refurbished pc's, laptops, montitors and printers. We custom build computers and offer onsite computer service.

Address: 3954 N Oracle Rd, Tucson, AZ 85705, USA

Phone: (520) 888-8100

Website

moc.noscutrc@ofni

State: Arizona

Zip Code: 85705

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

Reviews

Do not believe any of these fake good reviews. This business/location is utterly fraudulent in what they’re doing on almost all fronts.

First I want to preface this review with the fact that I just got off the phone with the “Store Manager” James who felt it was appropriate to literally scream at me for a disagreement I had with his practice. This isn’t an exaggeration. Literal screaming.

Let me reiterate, the store manager here will not hesitate to YELL and SCREAM at you if he disapproves of any issue you take with his obviously shady service. It’s unbelievable to the point of being humorous.

My disagreement came from his trading policy. I went to trade in a very expensive Laptop, and was offered ~8% of what it’s original retail cost was, which is totally fine. I wasn’t expecting a lot. They looked at it, played with it, documented specs, and so on. I signed a contract and everything and was promised a check in the mail after a week.

A couple days later they call to tell me that the laptop is defective and broken, and they can no longer take it. When I ask them what was broken? He says they cannot tell me unless I pay $80 for a diagnostic test, even though that’s what they did to “discover” that it was broken.

So let me get this straight, I sign a contract, leave my laptop in your possession for a couple days, only to hear from you that it’s broken, you actually won’t take it, and you’ll only tell me how it’s broken unless I pay a ludicrous fee...yeah OK. Look at some of the other 1* reviews and you’ll see similar experiences in terms of “diagnostic fees” and shady policies on how they deal with this stuff.

When I called in to question the shady nature of this transaction, the store manager yelled at me over the phone for almost 10 minutes non-stop about how I can take my opinion and shove it. I remained perfectly calm, yet firm about how I believed this to be a rather shady practice, and he continued to escalate his already out of control mannerisms until eventually I finally hung up due to his exhaustive screaming...

I don’t want anyone to have to experience this kind of apparent wretched standard of customer service, because it was not pleasant, and I’m sorry I ever took a chance on this place for my needs. Take my advice, and take your business elsewhere. This location wants to twist and take advantage of you, it was extremely apparent in the way they dealt with my transaction. Good luck everyone.

DO NOT go here. I swear to you, honestly, for your own consumer safety.

 7 years ago (05-01-2018)

i would not recommend computer revivial at all ! i took my sons old laptop in there (it needed a new fan ) and it was not functioning properly  they said it would need hundreds of $ of repairs and even a new motherboard !      I was suspicious and took it to Continental  Computer service on St Marys' and they fixed it right !    "computer revival ", repair service (formerly known as computer  renaissance ) in tucson claimed it needed extensive repairs - like a new mother board , etc hundreds of $ for the repair  ! what a rip off ! then i took it into Continental Computer Services and they found it just had corrupted software  ! no mechanical  issues at all , NO  hardware issues ! $90 total charge and it has worked flawlessly ever since !  can't recommend them enough ! you're paying for expertise not a high rent district  storefront !  give the other  
folks a shot you will be happy !   stay away from computer revival ! neil

 8 years ago (26-09-2017)

This place wants 80$ (double what geek squad charges) to install a FREE OS, that literally takes minutes to download, and the tool does all the work. All you need to do after mounting the flash drive, is plugging it into the new computer that's receiving the installation. 

I'm not sure why there's so many uninformed consumers, that makes this business think it can rip them off, but go elsewhere.

The guy I talked to admitted that you can order off MS a flash drive with the OS to install for 30$. So he tacitly admitted he's completely over inflating the price.

Steer clear, unless you want to over pay.

 8 years ago (31-05-2017)

Quick, honest service @ fair prices.

 8 years ago (16-07-2017)

Great service, fair prices, knowledgeable techs

 8 years ago (20-06-2017)

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