Concord Custom Cleaners

Reviews, get directions and contact details for Concord Custom Cleaners

Address: 207 E Illinois St, Urbana, IL 61801, USA

Phone: (217) 328-4606

Website

State: Illinois

City: Urbana

Zip Code: 61801

Opening Hours

Monday: 6:30 AM – 6:00 PM
Tuesday: 6:30 AM – 6:00 PM
Wednesday: 6:30 AM – 6:00 PM
Thursday: 6:30 AM – 6:00 PM
Friday: 6:30 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I didn't like the place much, i had the feeling that my clothes were not in good hands. The staff was nice enough. The location is very convenient for me, but I'm never going back there

 7 years ago (24-01-2018)

Omg these guys just saved me. Needed some dry cleaning done on a Friday for an interview that I had to fly out for the next day. This is Concord's main plant for dry cleaning and when I called at 9 they said they'd be able to squeeze me in. The lady working there was fantastic, great customer service.

 7 years ago (13-10-2017)

Record:

Lost $650 fur coat on Mar 2016

For over 10 different encounters over 10 months, they kept saying they were looking for the coat

Blamed on their contractor for the lost item

As of now, Jan 2017, nothing has been done for the item they lost

I'm going to file a lawsuit in a few days. I'll be able to learn much about the process along the way, and I'll keep detailed log for everyone so that other people can follow the same suit.

 8 years ago (06-01-2017)

I brought several items to Concord Custom Cleaners, including a wool coat that needed dry cleaning and a button re-attached. All of the items came back clean, however the coat with the missing button had the button sewn on through the pocket, making the pocket useless. I went back to Concord and they said they would fix it for no charge and I could pick it up the next day. I went back the next day and picked up the coat, only to go put it on a day later to find that the button didn't match up with the hole on the coat. I will not be going back a third time, I'll find somewhere else to take my business.

 8 years ago (03-01-2017)

These people are terrible! Incredibly rude and don't do anything close to a good job. I would leave a 0 if I could. I brought my wedding dress there right after my wedding, they told me it would take a month. I went back 2 days later than the quoted day and my wedding dress was crumpled up in a bin and hadn't been touched. Was told to come back the first of the week, went back and dress was still sitting in the same bin. My dress had spray tan stains on it and it was left sitting there for over a month without any kind of pre-treating at all. Because of that, they had to clean it twice and the stains still are not completely gone. Then they still charged me $100! Neither I nor anyone I know have had spray tan stain clothes if they are treated promptly and properly. This place has terrible customer service and clearly doesn't know how to take care of delicate garments. 

 10 years ago (08-07-2015)

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Concord Custom Cleaners

Reviews, get directions and contact details for Concord Custom Cleaners

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