Connole & Somerville Plumbing Heating

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Address: 1415 21st Ave NW, Minot, ND 58703, USA

Phone: (701) 839-7944

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State: North Dakota

City: Minot

Zip Code: 58703

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Reviews

I deal with Connole and Somerville through my work, and I had great service when dealing with them there. Because of this, I started calling them to do work at my own house as well, and from the moment I call they are pleasant, to when the tech gets here to complete the job. I have yet to be displeased with this company and their service

 8 years ago (26-07-2017)

My hot water heater went out over the weekend and I couldn't get it to light. So I called Connole & Somerville first thing Monday morning. They sent someone over to my house around 10am. He took a look let me know what the problem was and fixed it in under a half hour. He was super nice and was super nice to my dogs too.

 8 years ago (19-06-2017)

My experience with Connole & Somerville was mediocre at best. I will say that the plumber had a great attitude and got the job done that was needed. However, to start - he was an hour late, and when I called the office 30 minutes into waiting and missing work, they never called me back on his arrival. When he arrived, I provided half of the items he used for the job, including my own towels for him to kneel on and clean up with (which wasn't done). He left in the middle of the job for 30 minutes to get drain chemicals (after he was an hour late he should've been prepared, and when I called and made the appt I said "my sink doesn't drain"). He was very unprepared for a very simple job and I missed 3 hours of hourly wage for that. After this, I called the office and asked them if I could voice some things that were on my mind about the servicing that morning. I spoke with both Julie and Jennifer at the front desk, but voiced my problems to Julie. Her retort to his lateness was that they need time to drive safely on the roads to their location. That would've been fine if he was 15 minutes late, and if their main office wasn't 10 minutes away at MOST from my house. When I explained that I didn't think it was fair to be charged for time that he left when he was an hour late AND unprepared, she said "It sounds like you have a lot of issues, when he brings in his paperwork, I'll take care of it" and proceeded to hang up on me. I give 2 stars for the plumber and his effort to get the sink fixed. I give 0 stars to the company for their absolutely awful customer service.

 8 years ago (14-12-2016)

We had a plumbing emergency this Sunday afternoon. We called numerous times and they assured us someone was going to be coming soon, and they would be calling us shortly. Finally 5 hours later we called once again and they admitted they couldn't get ahold of the plumber that was suppose to be coming. It would have been nice to know that from the beginning as now it's been too late to find another plumber to assist with our flooding basement. NOT RELIABLE!

 8 years ago (11-12-2016)

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Connole & Somerville Plumbing Heating

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