Cottage Grove Mini-Storage

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Address: 1520 N Pacific Hwy, Cottage Grove, OR 97424, USA

Phone: (541) 942-6996

State: Oregon

City: Cottage Grove

Zip Code: 97424

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Reviews

If horrible customer service by an old couple with a self important attitude are your thing,  here's your place!  The attitude is unreal.  I'm not sure if they are the owners or just managing,  but man alive they have better things to do than greet you with a friendly smile!  She's rude and snarky.  And he just sits there glaring at you.  Not welcoming in the slightest.  We'll be taking our business elsewhere.  Oh and don't bother looking for a website to make online payments. These dinosaurs definitely can't handle that.

 8 years ago (02-09-2017)

I would absolutely give this place zero stars if possible.  The lady in the front has been condescending since my first interaction with her.  When you go into to make a payment, she acts as if you are bothering her.  If you follow her rules (she is serious about her long list of rules) than you are likely to get locked out at the gate when you have multiple vehicles.  She gripes that you cannot tailgate when entering the units, and that you have to enter your storage unit and pass code each and every time.  When we did this, the second person was locked out, and then he went to ask her what was up and she treated him like sh** and acted like it was all his fault.  Other times when I go in to make my payments, if I used a credit card (which I do for the rewards) she would comment about how financially irresponsible it was to use credit cards for reoccurring payments.  My last big contention from the start of service, was when I was signing the lease agreement, she decided to lecture me about how important it is to make "my rent payments" and if I didn't she wouldn't take any leniency on me because of my age.  As a young person, she came across as ageist from that second forward.  She even commented how "your generation is irresponsible and than thanks its everyone who is responsibility to pick up the pieces".  The only good part of this place was when I vacated, all because I will not have to interact with the people anymore!

 8 years ago (31-05-2017)

Why are these managers even there!?

 7 years ago (03-02-2018)

The manager(Bonnie) is very rude, 
If you rent a unit make sure to recipt for every payment, they like to forget you made your payment, and hate when you show them the recipt,

 8 years ago (15-04-2017)

Cottage Grove mini storage is the worst place to store your stuff. The manager Bonnie is very rude and really unprofessional. They are scam artist ripoffs and charge way too much and I wish I could rate them negative stars cause this place sucks. I'm warning you NEVER NEVER rent from these people.

 9 years ago (10-11-2016)

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Cottage Grove Mini-Storage

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