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CottageRentals247.Com

  1. Ontario

Reviews, get directions and contact details for CottageRentals247.Com

Address: 73 Hastings St N, Bancroft, ON K0L 1C0, Canada
Phone: (613) 332-3340
State: Ontario
Zip Code: K0L 1C0


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We had rented a cottage on Lake Papineau in July. All worked out well and we loved our stay. So we decided to book again for October. We booked the cottage in July for October and they requested the full rental cost be paid 10 days later?! While that was a little strange as this is not how the first booking worked, but we paid the amount due. In August we found out that we were not able to make it back up in October and I called to cancel the booking and receive a refund. A female answered and said she would gather the details and call me back. I did not receive a phone call, about an hour later I get an email advising I have to supply the cancellation in writing and there will be a $75 charge! Confused, I respond and inquired about the fee to which I was guided to their original website. Fair, it does state this in the terms of rental but what a money grab as they have done nothing, as the cottage was not available to be rented at the time we requested, the owner had made an exception so there was no one who was missing out on renting the cottage due to our booking. Also within the email, I had requested the refund in the same method to which they received it, E transfer. I was advise that they will get this done some time next week! What?! You placed me on a due date to pay but my refund is done when you feel it's convenient for You?! It was not a small amount of money paid to them, that they feel they can hold on too until they get around to it...really poor experience and makes me think twice about booking with this company. It's too bad too, as the owner was amazing and it's a shame the company he pays to represent him is not doing him any favours Renters Beware! UPDATE...so I get an email advising me the online banking is still down I will get a cheque sent and Sorry I wasn't happy with the service. (For the record, he claimed Scotia online was down, I have multiple friends and family who bank with Scotia and they said its been working fine) I respond to see if a refund can be processed to my credit card...I received no response. I called the office and Josh the president picked up line, who was clearly unimpressed by his tone. I expressed who I was and asked about the refund and the potential of being placed on my credit card to which I was advised you will get a cheque and that's the end of it as I am not happy with you and your Google review. I was so caught off guard, he told me I miss represented the situation. So I asked what do you mean? He said you'll get a cheque and we are done...he ended the call! So at this point no refund and no idea when I will receive the money. I am 11 years in a telecommunications company addressing customer service and escalations and highly skilled at what I do and I can not believe that a president of any organization would behave in such a manner.
9 years ago (29-08-2017)
We've been renting various cottages from them for 10 years now. Other than a couple of hiccups over the years they have been absolutely fantastic. Our damage deposits are always back within a week, the cottages are always in great shape and everyone at the office is wonderful. Here's hoping for another 10 years!
9 years ago (18-06-2017)
I have recently rented a beautiful cottage on Jeffrey Lake with other two people through Cottage Rentals247. The agency functions efficiently when they ask you for money. However, when I send an email, asking for the return of our security deposit, which btw for pretty high, I didn't even get a courtesy email acknowledging my request. So, I called from home and enquired whether the cottage has been inspected after our departure. I was told that if the office doesn't hear from the cleaning crew, than they ASSUME that everything is OK. Nice going!! The cottage is about 15 minutes drive from the office in Bancroft. At least some staff member could inspect the cottage himself and let us know. I will let the reader to come to his own conclusions. Jaromir Manda
10 years ago (24-08-2016)
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