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County Bank

  1. Missouri
  2. Moberly Finance

Reviews, get directions and contact details for County Bank

Address: 1615 N Morley St, Moberly, MO 65270, USA
Phone: (660) 263-7100
State: Missouri
Zip Code: 65270


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Reviews
My fiancé and I went into County Bank to ask about options as far as their loan products. When we walked in, two tellers greeted us and were very nice. When we told them we were wanting to speak to someone about a loan, they looked out at a man standing, joking around with a brunette girl sitting at a desk. The brunette said, “that’s you Matt.” Some words were exchanged along the lines of him not wanting to do it and he needed to train her anyways. After she said she wasn’t trained so he had to do it, he laughed and kept joking with her. I believe the tellers noticed how irritated I was becoming and politely said we could have a seat, someone would be with us shortly and asked if we wanted something to drink. I appreciate the kindness of the two tellers because that is the only thing that kept me in that bank to even hear what the man had to say. When he finally decided to speak to us, I explained to him I had a loan there previously, told him my credit score and explained it was recently pulled so I knew how high it was. Not only did he say “well, if your credit score is what you say it is, not saying I don’t believe you...” I continued to feel like he wasn’t interested in gaining us as customers since my primary checking account wasn’t currently there. He even referred us to a different bank instead of taking the chance to gain new accounts. I’ve worked in the banking industry for several years and I am absolutely appalled at how we were treated. Especially being told to go somewhere else “because they rarely do the type of loan I had before” to which I responded “well I guess I was special” followed by my current credit score and annual income to explain why I was even more qualified now. I was so angry when I left I was shaking. I have never been treated so poorly at a financial establishment. We felt as though he were speaking to us like uneducated street rats. In all actuality, I’m not even certain he knew what he was doing because of his confusion and level of professionalism. I think the worst part of it all is after I left the bank fuming, I found out I may have been speaking with the owner’s son. I hope this review is used as a training opportunity because the manner in which we were treated was completely unacceptable. It’s one thing to say you can’t offer me a product. It’s another to be blatantly disrespectful from the moment you find out we inconvenienced you to have to do your job to the point we only stayed to speak to you because your tellers were so nice.
8 years ago (16-10-2017)
Visited this bank today with a friend. As we sat in the drive through for "10mins!!" That we timed without being acknowledged by any staff member just waiting to cash his check. Finally a lady walked over and began to wait on us without a "smile or sorry for the wait" it was how can I help you. Hey management train your staff and look over the business. There are several other banks in moberly please compare.
8 years ago (24-08-2017)
We switched to this bank and couldn't be happier, great staff & excellent banking experience.
8 years ago (17-06-2017)
They will put money into your account that's not yours. And they will say you stole the money. DO NOT BANK HERE!!!
8 years ago (05-05-2017)
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