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Cox Roofing Co, LLC

  1. Missouri
  2. Missouri Roofing Contractor

Reviews, get directions and contact details for Cox Roofing Co, LLC

About

For over 30 years, we've made roofing an easy choice! Make Cox your local roofing company.

Story

Cox Roofing has been serving Springfield and Branson for over 35 years with a dedication to quality roofing that focuses on the whole roof system. For residential roofing, commercial roofing and roofing repair contact Cox today!

Address: 3221 S Scenic Ave, Springfield, MO 65807, USA
Phone: (417) 887-3874
moc.liamtoh@cllgnifoorxoc
State: Missouri
City: Springfield
Zip Code: 65807


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Cox Roofing came in and did a fantastic job on our roof. We were amazed at the timely manner in which they finished. They arrived when they said they would and cleaned up very nicely afterwards. An inspector for the company came out to make sure everything was spot on and made sure we were pleased with the work. Our roof looks great! Great customer service! We were very glad we chose Cox Roofing to roof our house.
7 years ago (08-02-2018)
Called Cox Roofing, and within 1 hour they were at my house and patched my leak. Couldn't be happier - everyone I talked to was very helpful as well. THANK YOU!
7 years ago (11-01-2018)
No call. No Show. Had a 9 o'clock meeting with Steve to examine roof damage and receive an estimate. After leaving work and going home for the appointment I waited for 45 minutes and didn't receive so much as a phone call to notify me that he would not be coming. After reaching Steve by phone he showed no remorse or attempt to correct the situation.
7 years ago (14-11-2017)
Overall I would recommend Cox Roofing but I do have somethings that bothered me throughout the process. I'll list both the positives and negatives below. Company as a whole: The overall branding and reputation of Cox Roofing is great. I performed a lot of research prior to hiring them. When I was trying to locate the right company, I was looking for affordability and quality at the same time. Cox Roofing came in more competitive than Dales and many others. I was very happy with the service I received from the office staff. It was nice to speak with someone on the phone who seems to enjoy their job and was very helpful to me as a prospect. Feedback: I believe it took a week or two before an estimator could come to my house. Once I decided to hire Cox Roofing, it was around two months before they were able to complete my roof. If I owned the company, I believe this is a great problem to have but I would definitely evaluate my staffing levels. I was very close to hiring someone else solely based on the long wait. Estimator: I had the pleasure of working with Russ. He had very good customer service and was in constant communication with me throughout the process. Russ was very knowledgeable and walked me through the whole process. Feedback: The reason for my 3 star review is because Russ didn't notice we had two layers of shingles on my roof. I received a call from Russ explaining this and that there would be an additional fee. Maybe I'm a little to harsh but when a business provides a quote and it changes an no fault to the customer, I believe the company should write off the additional amount. I'm now on the hook for an additional $400.00 because of this mistake. With that said, I don't want to take away from the fact that Russ was fantastic in all other aspects. He seemed like he felt bad for the mistake. It's also worth mentioning that my insurance adjuster didn't notice the additional layer of shingles either. Installation crew: I was at work for the majority of the day so I wasn't around for the full process but I will say when I arrived home, the crew was very friendly and made it a point to educate me on what was going on. They made sure to ask me what satellite dishes needed to be hauled off and which ones stayed. They also made it a point to reposition a couple of solar panels I have that power outside flood lights. They cleaned up after themselves and the roof looks fantastic. Feedback: I received an email from my home HVAC system saying that my system needed service. I left work early to address the issue and found out the crew had pulled the fuse (for good reason). My advise would be to notify customers this is going to happen. After the crew left, I noticed my Dish network wasn't working. After spending an hour of the phone with tech support, Dish wants to charge $100.00 to send out a service tech to correct the problem. There is a free phone app called Dish align that the crew should utilize when reinstalling satellites. This will help them reposition the Dish to the correct spot. It would have been nice if the crew checked in with me prior to leaving to be sure it was working. Delivery truck: The crew was very friendly and made an extra effort to protect my property while moving the shingles to the roof. They had me move vehicles and objects out of the way which is greatly appreciated. Feedback: According to my neighbor, the crew showed up the day prior but my vehicles were in the way and they couldn't do it. They came a day later when I happened to be home. I would suggest the crew attempt to call customers prior to making the delivery. This will save the company time and money to be sure the customer is home to move anything out of the way. I know this us a very detailed review but I believe feedback like this helps companies get better. Overall my experience was good and I would hire them again and refer them to my friends.
8 years ago (14-08-2017)
To all my Springfield friends: if you need a roof, I would not recommend Cox Roofing. And in all fairness we did not hire them, the former owners did. The team they sent out spent the last two days blaring inappropriate music and screaming fowl language even after I asked them to stop, and yesterday one of the men exposed himself in front of our kids and I to take a leak on our garage. When my husband confronted him he said, "I did not think you were still home." We contacted the manager and it took multiple calls to get the man off our property. It seems that Cox Roofing is does not think their employees exposing themselves to women and children is a big deal.
8 years ago (08-06-2017)
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