CrestHill Suites SUNY University Albany

Reviews, get directions and contact details for CrestHill Suites SUNY University Albany

Address: 1415 Washington Ave, Albany, NY 12206, USA

Phone: (518) 454-0007

Website

State: New York

Zip Code: 12206

Reviews

Staff has been helpful. The rooms are dated and not cleaned well but the price for a long term stay were very reasonable. Just be sure to get your own cleaning supplies.

 9 years ago (21-10-2017)

This hotel is a joke. It's dirty, the rooms smell awful, they have a bed bug infestation, the plumbing is backed up in almost every room and they do nothing to fix any of it. They don't even clean the pool when its open. The maintenance man smiles in your face and then talks about you behind your back. He refers to guests as "idiots." He's pretty two faced and thinks he walks on water. And the biggest liar/thief is the general manager. He lives in the building but rarely works and refuses to handle guests that are out of line. He has his employees do it for him because he "does not want to deal with those people." That's your job. If you have a complaint and are told to wait more than 5 minutes for the GM, YOU ARE BEING JERKED AROUND. His apartment is right next to the lobby. No excuse for more than 5 minutes. Also, when a guests skips out on their room, he gives them a free night. Not much of a surprise since he'll let his whole family stay for free (but will charge his employees). He's seriously one the least professional "managers," does not want to do his job and clearly has no idea what he's doing. He needs to go back to school or figure out another career choice.   How is this place still in business?

 9 years ago (20-10-2017)

Decent hotel at a fair price. The pool is tiny. Rooms are good size... the furniture needs upgrading. Beds are a little lumpy, but firm so not bad. Breakfast is pretty typical... coffee is good. 

 9 years ago (07-08-2017)

I really enjoyed staying at CrestHill. The room was amazing. The king bed was so comfortable I slept like a baby. Also the kitchenette was sheer perfection. It came stocked with a few pots and pans, a colander, a serving/cooking spoon, some glass mixing bowls and a fully functional stove with an oven. The fridge in the room even had a built in ice maker! The staff were so helpful and friendly. The amenities offered were great and the continental breakfast was delicious!

 9 years ago (24-07-2017)

When we came in, it was one of the most simple check-ins ever. It took less than a minute for us to get our key and head to our room. For the price we got it was much larger than expected. We didn't explore much as we were tired from our long ride and went straight to sleep. We both woke up feeling as if we were in our own homes. The beds were so comfortable and made the experience so much better. One of the things that gave us a good laugh would be the shower head which spins. It's a nice gimmick but it does nothing to make the shower any better. We arrived for the breakfast at 9 only to find the food tasting old and the bread being stale. While it was not the best breakfast, it was probably one of the best nights I have ever spent at a hotel.

 9 years ago (08-06-2017)

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