Cricket Wireless Authorized Retailer

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Address: 1711 S Colorado St, Ste F1, Lockhart, TX 78644, USA

Phone: (512) 668-4871

Website

State: Texas

Zip Code: 78644

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

This cricket store deserves NO STARS!!! Me an my husband went in to buy a phone for my daughter, it was her 1st phone..the two people there name crystal an some other guy dont remember his name but were very rude and gave me wrong information when i went 2 hrs later to exchange the phone due to defected...they told me they couldnt do nothing but only refund me $20 ....i paid for that phone and activation an all and all they wanted to do was refund $20....i called customer service and told them what happened and they told me that cricket store had informed me wrong that they should refund all my money back or exchange me for an other just like the one i had..i went back an they used the same thing again and i requested to speak to the manager an told her about everything by phone an what customer service told me an that if they didnt believe me ill call them an put them on speaker! thats when then i was able to get my exchange of my phone with no extra charge because it was not my fault that the cell was defective!! Im sure lots of people had this issue an there is where you can call to complain ,if this happens to you call customer service explain everything and find what an who to speak to get this fixed an not get ripped off like it has happen to others...the recipt say everything about refunds or exchanges no matter what they say at the store about their policiys but there is a way around it to not let that happen to you..dont take no for a answer!! And especially dont fall for the excuse my manger is not here come back tomorrow because all that happens is when you do go again to see if the manager is there they will tell you agian come back ,just to get it their way till the 7 days are over!! Cricket is a good company for me ,but its the employees that rip you off  at the store its not the way cricket works..

 9 years ago (03-09-2017)

Purchased a phone for my Aunt at the Lockhart location. Informed my representative helping me that I needed just a basic phone so that my Aunt could contact us after her chemotherapy was completed. Never was I told a policy of return in 7 days. Well spending or throwing aways this money $117.00 cause 1 day after the return policy I couldn't exchange for a flip phone. Spoke with another representative who I stated of my purchase and again no information on policy return. Long story short my representative was new and they couldn't help and being informed incorrect information this was my fault and I just have to enjoy that Cricket just pocketed my money. Thanks Cricket  

 10 years ago (13-02-2017)

Good customer service

 9 years ago (01-11-2017)

They got better now that They have new staff... Well I think. Don't get crickett phones here they have a 25%activation fee and I won't say lie maby they were misinformed. When anywhere else its 10/or 15 or hmu I can show you several options even  open scourxe. I've informed them for years now tho so They should know by now I don't get it. Custmer service not here. 

 11 years ago (19-03-2016)

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Cricket Wireless Authorized Retailer

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