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Crumbl Cookies - Dubuque

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Crumbl Cookies - Dubuque
"Crumbl Cookies is home to the best cookies in the world! We offer a weekly rotating menu of 275+ flavors. Our flavors are inspired by desserts of all kinds - from pies to cakes to candies and more. All of our cookies are made fresh daily by our Crumbl Crew in our open, tech-driven kitchens. Come in-store to see your cookies being mixed, balled, and baked right in front of you! Once the cookies are baked to perfection, they are packaged in our famous pink box, ready to be sent home and enjoyed - until the very last crumb!"
Address: 3500 Dodge St Ste 202 , Dubuque 52003, IA, US
Phone: (563) 231-2198
State: IA
City: Dubuque
Zip Code: 52003


Opening Hours

Monday: 08:00-22:00
Tuesday: 08:00-22:00
Wednesday: 08:00-22:00
Thursday: 08:00-22:00
Friday: 08:00-00:00
Saturday: 08:00-00:00

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Reviews
Lastnight I was on a mommy daughter date. Ordered 4 cookies for my children gave a 15 percent tip. The cashier that had to take my money was rude to us because of tip. She gave us our box of cookies and started to walk back where all the employees were and showed 2 fingers of the tip I left. Tip is something you do with great service. I haven't been pleased in the past but still thought 15 percent for 4 cookies was great. I've never been more embarrassed in front of my child to witness such disrespect to the customer. I'm sure the manager must of seen this yet did nothing. Train your staff to not be rude. Sometimes folks who want a treat may not have much money but do it because they love Crumble. We live in a very high inflation world tips are expected everywhere. Tips should be for great service not doing their job and being rude in front of customer.
Disappointing. One of my top 5 fav cookies this week and i get this. As someone who used to work here less than 2 yrs ago, I would've gotten in trouble for sending out a cookie like this. Honestly missed the mark. CLEARLY Reheated the frosting to make it easier to C-Swirl, heated it too long and the chocolate chips began to melt which muddied the frosting, and then failed to even ATTEMPT to frost correctly. You cant tell from the picture but its a mountain towards the center of the cookie. Scraped on the frosting and gave up. Attached a photo of what it should look like for reference. Maybe its because i showed up during night shift 9:20pm regardless this cookie shouldve never made it to me like this.
I really like the The cookies they make me feel. Good and I love it. And I love the customer service and definitely gonna be telling my friends to it.Food: 5/5
The services and cookies are always very good. Love the element of surprise looking to see what is new each week. The staff always greet us when we come and it makes you feel welcome. The store is always clean.Food: 5/5
The most important thing in a business is the service, Madalyn the employee making our cookies gave us the best service my sister and I ever got. Madalyn definitely deserves a raise! I loved the cookies and experience I got while I was there! Waited no longer than 5 minutes. Kid-friendliness: Again Madalyn the employee serving us was so kind, deserves a raise!
Most Boring Place Ever! My grandbaby and I went for some cookies first time there. Thinking this would be a fun place . The place was a joke. It looked like some cold empty factory. I thought there would be dozens of cookies to choose from I think there was 5! This is supposed to be a cookie place. Where was the fun Environment? There should have been cookies everywhere, lol. I don't think I even saw one picture of a cookie in there. Sorry it was the worse experience ever
I really enjoy seeing the cookies each week, but the service is so slow when ever I have gone in, it really has deterred me from going regularly. Definitely order ahead on the ap for pick up, thats the fastest way I have found. Overall everyone is so friendly when you walk in. But don't recommend going if you're in a hurry!
The cookies are always fresh! Sweet vibes! Amazing taste! Will be back again to try more flavors!Food: 5/5
The cookies are a big expensive but are mostly worth it. I like that they changed the flavors every week. The key lime pie cookie was by far the best thing I've had from thereFood: 5/5
It smells so good inside the workers are super nice and helpful and the cookies are amazing you should definitely come here and get some Food: 5/5
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