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Cuyahoga Safe & Lock

  1. Ohio
  2. Ohio Locksmith
  3. Sheffield Lake Locksmith

Reviews, get directions and contact details for Cuyahoga Safe & Lock

About

Locks, safes sales and service in house and on the road. Same location since 1978

Story

Safes and Locks Sales, in house and road service available.

Address: 13615 Madison Ave, Lakewood, OH 44107, USA
Phone: (216) 521-5640
State: Ohio
City: Lakewood
Zip Code: 44107


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info
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Reviews
While this company was able to come and install my locks, the customer service is something to be desired. Whoever answers the phone to schedule and handle issues does not understand how to communicate with customers and is very rude. Our deadbolt was installed and after the installer left I began to have difficulty with it. When I called back, there was no offer to come back free of charge just look at it and see what the issue was after spending $135.00 for the service plus the amount of money I spent to purchase my lock from home depot. They immediately assumed the lock I purchased was the problem and that I would have to return it. I ended up going back to Home depot and buying new lock so that we would be able to take the old lock off. Because of how rude the man was on the phone about having to come back out, I had a friend come look at it. My friend was able to figure out that the problem was not the lock at all and that it was how we were using the lock which was different from what the installer showed me and what the book said. To make a long story short, was all they had to do is send someone back to look at it and it wouldn't have taken them any time at all to figure it out as my friend figured it out in less than 15 minutes. I chose this place because it was close by as well therefore it wouldn't have even been out of the way. The only credit I will give to this company is to the nice man who came out to install the lock. However, I will never call this company again for anything else.
7 years ago (28-01-2018)
It's a shame that a company that does relatively good work has to be ruined by the person that owns it. We manage apartment buildings and have been doing business with Cuyahoga for over 25 years. One day I sent my sister over to have a key copied that I was quoted around $2.25 to have made. She comes back with about $1.50 left over of the $10.00 I gave her. She tells me that the guy cutting the key(not the owner I usually deal with) told her it was more money and when she gave him the price I was quoted he told her he held my key and the new one hostage till she paid. Now usually if something is going to cost more than originally thought, the customer is supposed to be notified beforehand, so they have the opportunity to make the final decision. I guess he didn't know what the price was until after he cut it... So, naturally I called over to see what was going on. The employee, who I believe was named Mike, gets irrate with me telling me "that's what the effing price is, if I don't like it, go somewhere else". Not appreciating his attitude, I got irrate back and told him exactly how I felt. Later on that week I stopped in to make another purchase and the owner Bill throws me out of the store because I "belittled his employee" on the phone. He never asked me what happened, or what my side was. To this day Bill, the owner, has no clue what happened, only what he thinks happened. When I call and try to talk to him, he hangs up on me like a child throwing a tantrum. So my advice to anyone considering patronizing Cuyahoga Safe and Lock is don't. If you want to deal with someone that has a decent attitude and doesn't change prices halfway though the job, go to Lorain Triskett Locksmith. The ladies there do a fine job and aren't jerks.
7 years ago (06-03-2018)
Great small business, owner is an awesome person, can't go wrong buying your locks here or utilizing the services offered
7 years ago (09-03-2018)
Their keys always work and never break. Great quality overall!!! Forget about Home Depot, Lowes and etc. They can't come even close to the quality of Cuyahoga Safe and Lock. And the price is almost the same.
8 years ago (30-11-2017)
Great service and great pricing. Keys are high quality, actually worked smoother than the keys that came with the lock.
8 years ago (18-10-2017)
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