CVS

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Address: 123 N Reino Rd, Newbury Park, CA 91320, USA

Phone: (805) 480-0314

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State: California

Zip Code: 91320

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Reviews

I wish I could give you negative stars. My next step is to let my insurance company know as well as the state regulators which I will do tomorrow morning. 

You are in violation of HIPAA laws and have ZERO customer service. There's a new pharmacist every time I come in. A technician just told a woman in line that she's not in the system. She said she's been a customer for over 10 years. I've been told that as well. I've received txt notifications that my Rx is ready, only to find that the technicians either can't find my prescription, or the wrong medication has been sent. THIS HAPPENS EVERY TIME I COME IN. Tonight I was also informed that I cannot return the (wrong) medication that I received by your pharmacist's error because the pharmacist is at lunch. (The pharmacist takes a lunch 30 min before closing time? No one else in the ENTIRE CVS can do a return?)

As consumers we pay a great deal of money for prescription coverage, only to be treated like we're picking up a greasy burger at a drive through. 

ZERO professionalism of the staff. (HOW can you tell your long time customers that they are not in your system?) 

ZERO discretion in their conversations with each other or with customers. (It's NEVER ok to turn your computer monitor around and ask a customer if the records on the screen are theirs. What if they aren't?) 

ZERO privacy at this location. Every customer that walks up to the counter is asked to give their birthdate (including year) and phone number (oh, for the coupons). Most customers suffer through conversations where the names of their specific medications are mentioned. It's really none of my business that the woman in front of me is picking up her Xanax, or that she has IBS.

Customer service and HIPAA training at this location is a MUST. 

I won't be back ever again.

 8 years ago (01-06-2017)

Good CVS, good service 

 9 years ago (30-10-2016)

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