CVS

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Address: 16515 Lexington Blvd, Sugar Land, TX 77479, USA

Phone: (281) 980-6666

Website

State: Texas

City: Sugar Land

Zip Code: 77479

Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Update Info

related searches: CVS near me, cvs.com login, CVS Pharmacy, CVS Minute clinic, CVS booster, CVS MyChart, CVS online shopping, CVS medical

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Reviews

My wife signed in at the Minute Clinic in person last night.  It said there was a 103 minute wait, so she went to the mall until she received a text saying she would be seen in 15 minutes.  When she sat down, the kiosk said she had 8 minutes left to be seen.  The person before her soon left and the display showed her name, next to it, it said "Present" and the time went to 0 minutes.  15 minutes later the Doctor or PA came out and went to the restroom and then returned to the examination room.  15 minutes after she returned, she peeked out and said she would be right with my wife and the other people waiting.  15 minutes after this she came out and called the family that had checked in online and was listed after my wife on the kiosk display.  My wife informed her that she was ahead of them and had been waiting for 45 minutes now.  The Dr or PA said there must be something wrong with the computer and took my wife in.  My wife was there for a Wellness Exam, required annually to receive a discount on our insurance premium.  Last year at this same location with the same Dr or PA, we both had Comprehensive Health Screenings and the Dr or PA signed the form and we were good to go.  There was a coworker behind us who did the same.  This year the Dr or PA had another lady with her and the two of them took exception to signing this form saying that we got checked because along with health screening, it also says annual exam and annual check-up.  The results aren't shared with the insurance, the point is that we get checked out every year.  

While I disagree with their decision not to sign the form after a Comprehensive Health Screening, that is within their right.  What I do take offense to is that they text my wife saying she would be helped in 15 minutes, then made her wait 45 minutes with our 3 young children only to not provide the same service they did the previous year.  Assuming the computer was not working correctly, would it not be common sense to visually check the waiting area after a patient leaves?  Assuming that common courtesy was not observed, then at the very least when the Dr or PA went to the restroom and saw my wife waiting there, would she not ask if she was waiting and if she had checked it or looked at the kiosk showing her as checked in?  If the Dr or PA needed to twiddle her thumbs for 45 minutes, then don't text the patient to show up and wait.  

Has anyone received a Wellness exam for a discounted premium from this CVS before?  If they signed other peoples forms, then maybe they were just making excuses to not examine my wife, who was understandably upset after having to wait 45 minutes with our small children after being summoned by text.

 9 years ago (21-11-2017)

Friendly service. Relatively short wait at the Minute Clinic.

 9 years ago (26-09-2017)

I drive across town to come to this CVS.  They always have our medications ready and always friendly.

 9 years ago (28-04-2017)

Very slow minute clinic

 8 years ago (12-04-2018)

I was in there to return something that I didn't have receipt for.  I was rudely told that this store does not accept any returns without receipt period.  I know that is not true of CVS since I purchased it a day before.  I did end up going to a different CVS location and returned the product with out a hassle and they offered me gift card since I didn't have receipt, which is perfectly fine.  There not only she accepted my return but she treated me and other customers with a smile.  So CVS at 16515 Lexington Blvd, Sugar Land, TX 77479, it's all about customer service.

 10 years ago (31-12-2016)

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