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CVS

  1. Arlington
  2. Merrill Convenience Store

Reviews, get directions and contact details for CVS

Address: 5634 Merrill Rd, Jacksonville, FL 32277, USA
Phone: (904) 743-0109
State: Florida
Zip Code: 32277


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Reviews
Newton was the best customer service rep ive had thank you for the great care during our visit
9 years ago (14-06-2017)
On 02/02/2017 early evening No curbside pickup parking 2 charges on my credit card different amounts for same item then a email I received was for a 3rd amount lower than the 1st 2 amounts. Asked manager to explain . She would not. Gave me a number to call. Refused to provide me her name. Store dingy looking Mgr needs customer service skills. No curbside pickup parking. Charged 2 incorrect charges on credit card (4-5 days before drops off) My 1st curbside pickup was a great experience. They had a curbside pickup parking space 2nd experience a nightmare. Still have not picked up my order for fear of additional charges.
10 years ago (03-02-2017)
Literally the worst. Just moved down and had a prescription transferred from another cvs, wanted to pick it up in about a week, no rush.. easy enough right? WRONG. Got a confirmation that my prescription was ready an hour later. Walked into a dingy, moldy smelling cvs, stood there for about 5 minutes before I rudely interrupted employee conversation, and the only thing I was told was "you know it's a 3 month supply right" Yes. I do.. as I was tossed a stapled bag.. got home to realize it wasnt what I was taking.. ok.....Luckily I did some research and found out what the HELL was in my bag. It was a generic.. granted the active ingredients are the same but that's not the point. Would've been nice to know that I was given a generic, even though my insurance covered what I needed.. I guess it would have been too much trouble to click the mouse a few times and place the order.. ANYWAY I Headed back when I had the chance to return and they wouldn't take it back. It was a day over the return.. ok my fault, but really? Check your bags before you leave guys. Thanks for nothing.. good thing my prescription wasn't life or death.. cause I'd be dead. Thank you for making me more observant!!! Customer service was total trash.
10 years ago (18-02-2017)
I recently changed my health insurance provider and when going to pick up a prescription the lady didn't know how to put in the information into the system correctly, so she asked me to wait so she could help other customers. After that, she asked me to come back in the morning so I did and I came at 8am because that's when Google said the pharmacy opened but it actually doesn't open until 9am!
10 years ago (27-10-2016)
Ok
9 years ago (19-07-2017)
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