CVS Pharmacy

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Address: 850 Pennsylvania Ave, Monaca, PA 15061, USA

Phone: (724) 728-4238

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State: Pennsylvania

Zip Code: 15061

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Reviews

Place is trash. I ONLY go here because sadly it’s the closest to me. The pharmacy is super ghetto. Always overcrowded because not enough staff. They’re lazy. They’ll have you waiting and if you call you’ll be on hold for a hour. But the pharmacist doesnt care. Even when I’m physically in the store and someone calls no one answers when it’s like 4 pharmacy techs just standing around smh. They’re always out of stock on certain medications. Prices in the store are too high. somebody needs to burn this place down AGAIN.

I took the pic at 9:48am… they open at 9am .  This is like the 5th time I dealt with this … line of people outside also ….  CVS ,plan on fixing this ongoing issue orrrr..!?!?!

The worse pharmacy I've ever been to and I've lived in 4 states! Don't bother! They don't answer the phone, your prescription will be in process for days and the staff is incompetent!

I went to this CVs to get my prescription medication.  The only reason I needed to to to cvs was for my prescription.  When I got to the pharmacy there was a sign that said" the system was down".  I call bull.  This same thing has happened months prior . This is the only cvs I have been to and I have been to many over the years . Considering my age that is a lot of pharmacies. On top of that they are having issues on A Sunday when people like me are off work.  This is unacceptable and a waste of my time, $5.00 gas and resources.

If you need a prescription please consider another pharmacy I have been on the phone on hold for 27mins at which time they put me to voicemail and I am attempting calling them again ....... still waiting.  If as a doctor trying to discuss a patient's prescription I am unable to get hold of the pharmacy,  I can only image how difficult it will be for a patient. It reveals either a basic lack of care to their customers or a need for more staff. Either way make sure you take your prescription elsewhere.

I have been attempting to contact the pharmacy in order to check on a prescription. I went through the prompt and was on hold for 10 minutes before hanging up. I then went through the prompt to see if maybe it was because the pharmacy was closed. I spoke with a young man and inquired if the pharmacy was actually open. He stated it was and then transferred me before I could explain to him what was going on. I sat on hold another 5 mins then hung up. I went through the prompt for a third time to speak to someone in the front again and was told when the pharmacy is busy they will not pick up the phone and all they could do was transfer the call and I could sit on hold until someone picks up. Definitely changing pharmacies after my prescription is picked up.

Oh as pharmacy never pick up there phone on cvs penn north. I called for two days now I'm going to put in an complaint to the CEO.

I'm here  to file a complaint about repeated text and phone calls to my phone number.which is need to stop I tried contacting you just now to have the contacting to deceased and it keeps continuing last phone number digit is 6464 so please take this number off your phone list a phone contacts. I never went to this  branch to get anything not even candy. So please whoever in charge need to know to stop thank you.

Very poor customer service. I called this store two times in reference to a prescription being filled that my doctor sent to them January 12, 2021, the first time I was told the prescription was expired and they had to contact my doctor, but they never did. Today I was told that I already picked this prescription up at another pharmacy, so I really don’t know what happened and no one in the pharmacy seems to know either. If you don’t know say you don’t know instead of giving false information. I am well aware that things can go wrong, but know how to deal with problems professionally in order to resolve them in a timely manner, in my opinion the only way you get answers in a store like this is to call their corporate office, and file a complaint, which I did. it’s sad but true. Now I’m without my medication, please do not go here, you will regret it especially if you need behavior health medication, they honestly don’t care whether you get your medication or not.

Have to call here often and every time without fail they take 10+ minutes to answer the phone and most of the time they hang up and then you have to start all over again. This location needs to work on there customer service skills.

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