Dakota Electric

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"Dakota Electric is regulated by the Minnesota Public Utilities Commission, and reaches more than 112,000 members. We deliver electricity to homes, businesses and farms in parts of Dakota, Goodhue, Scott and Rice counties."

Address: 11782 Sale Barn Rd., St Onge, SD 57779, USA

Phone: (605) 722-7767

Website

State: South Dakota

City: Saint Onge

Zip Code: 57779

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This company has no clue how to handle billing. They somehow manage to screw up something that should be fully automated. Check your bills over before paying them, there's a good chance you're being over charged due to "missing" payments.

Trying to pay our electric bill because they turned off our electric in the middle of winter when it’s 27 degrees had a payment plan they disregarded and no one is answering the phone just ghetto. Rude lady when we called the first time. Phone is crackling when we call them like what is this company?? Just go through xcel if you can.

Dakota Electrics slogan should be: "proudly keeping refrigerators warm since 1937". Need to contact them but you have no power and your phone is dead? Just drive to the nearest Red Wing shoe store. They will be the ones stuck in a Chinese finger trap while trying to lick their elbows. When I see a clock not flashing 12:00 I think it is broken. I watched the movie Castaway when Tom Hanks and his stupid volleyball couldn't start a fire for two weeks and all I can think is they obviously didn't have Dakota electric before the crash. Pro tip: daylight savings time is November 6th so in the rare event you have power, Switch your flashing 12:00 clock from AM to PM. Well it looks like there is a slight breeze from the West and possible drizzle so I have to cut this short. I need to find a can of cold Spaghettios and a spoon before I lose power

I have actually had a really good experience with them, generally it’s incredibly difficult to deal with utility companies, they are usually cold and unforgiving but Dakota has really been great with me, very empathetic and willing to work with me due to still being behind because of the pandemic, I really can’t say anything bad about them.

Extremely unhelpful customer service, along with an out dated web site. But since I like energy, I’m forced to use their service due to a river not running past my mill.

Less than 1 star is I could. They do not care about you at all and do things in the most ridiculous way. Their customer service especially whoever works past 7 pm needs extra training on how to talk to people as most of them here do. The way they do things and make it impossible for you is horrible. They say that they can't help you then you talk to somebody else and they say something different. They need to come together as a team and do better. These are people's lives and families - step your game up. Never been so mad at a place like this to even take the time to leave a review. I can happily say I can not wait to move and never deal with these people again. DO BETTER!

This is the worst electric company I have ever done business with.  Their website is nearly impossible to use.  Apparently I have 3 different accounts, and the one that I have been using to pay my bills has been “disconnected” without me knowing.  Also, the account balance is updated once a month no matter what.  Let me repeat that so it sinks in; this bill pay system uses the INTERNET, and it’s updated ONCE A MONTH.  That means that when I pay my bill, the online bill pay system will not recognize that I have paid, and the account balance will not be updated until NEXT MONTH.  I was on the phone with them this morning and now I am questioning whether I have been paying someone else’s bill, because I am able to login to an account that they claim does not exist.  Well guess what, it exists and I have been using it to pay bills. Other reviewers got it right when they said a child could design a more user-friendly website.  This is a monopoly.  Expect customer service that’s on par with that.

Have some 3rd party asking me questions about my service. Last time I checked I never gave Dakota Electric permission to give out my information to someone else. I only used you guys cause my grandmother gave 20 plus years of service to your company. Should start thinking about how you gained your customer base.

I have a very hard time giving Dakota Electric even the one star. Their website is very difficult to navigate for easy bill pay, and as far as I know they do not have a mobile application to keep up to date and quickly check the status of your bill.  I am constantly locking myself out of my account because I switch between paying on my laptop and on my mobile device and every time I do so, I click the "remember me" option so that I don't have to remember new passwords or write them down and when I switch between devices it causes me actual stress to pay my bill. You'd think that a password reset would be an easy fix, but it's really not. After three failed attempts the account is LOCKED and you have nop option but to call their customer service line  open only during normal business hours and speak to a representative who is occasionally happy to help. One time in particular I had a rep refuse to give me a temporary password or do anything outside of unlocking my account because she claimed that I needed to do it myself, even when I tried to explain to her that I was on a mobile device and didn't have the option to use a laptop to give a payment or to reset the password myself.  I called back twice and got the same rep who refused to do anything but unlock my account, after the third time I got frustrated with the experience and just quit trying. They will not disconnect your power during the winter months.  Dakota Electric needs to make their website more user friendly, more mobile device friendly, maybe develop a mobile application. I can't say that all of their reps lack customer service skills because I have definitely talked to a few really great people, but the few representatives that are lacking in skills could really use some extra training.  The main goal of any business is to make money, and you don't make money if your payment process is a nightmare for the customer.

The water heater in the house I just bought was acting up.  The person I talked to on the phone was very helpful. He was knowledgeable about the system and was able to explain the likely problem.  They sent a technician out the next day to investigate the water heater free of charge.  Greg, the tech, was knowledgeable and super pleasant to deal with.  He did some quick troubleshooting, found the problem and had it fixed within an hour, again free of charge.  Dakota Electric got my water heater running about 24 hours after I called them and I didn't pay a dime.  I couldn't be happier!

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