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Daylight Donuts

  1. Country Hill Center
  2. Lenexa Cafe

Reviews, get directions and contact details for Daylight Donuts

Address: 8736 Lackman Rd, Lenexa, KS 66219, USA
Phone: (913) 495-2529
State: Kansas
Zip Code: 66219


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Reviews
Daylight donuts used to be one of our favorite donut stores in Lenexa but unfortunately the quality has been steadily going downhill over the last couple of years. The donuts have gotten smaller, less icing and what is there is often melting off the donut. The donuts often taste stale. They are not made on site anymore so we wondered if they are freezing them and this has led to a drop in freshness. Overall a big disappointment.
8 years ago (14-06-2017)
Over-priced, dry, and often sold out of basic donuts. A dozen donuts is almost $12!!! 🤤😲😵 First trip was a flop. Decided to try again. 😕 Awful experience and once we got home with the donuts, they were dry and hard, all before 8:30am. The store only sells donut holes by the "pre-filled" bag of a dozen. On the first visit we bought 3 bags for our fam, once we got home we realized one bag only had 5 or 6, and all the donut holes were 'crusty' feeling and dry, so I called to let them know. The lady who answered, apologized and said she'd "write our name down" and we'd be able to get a 'FREE ' bag with our next purchase. That in itself was off-putting, considering we did not get everything we paid for, that day, anyways. So, today, about 2 months after the first visit, I decided to try them out again, since I was out running errands early, and thought it would be nice to surprise my daughter with some donut holes... When I went in they were not sold out, which was nice, but they did have a lot of donuts out of the case on the back shelf in open-air... At least four trays. I'm not sure if this is why the donuts were so dry again today, but I could imagine that it lends to be problem. I ordered half a dozen basic donuts, and then told the lady that my name should be in a book somewhere for a free bag of donut holes with my purchase... She told me that would be up to the cashier as to whether or not she wanted to honor that, because they did not know anything about a book of names. The cashier then fumbled around in the drawer for a few seconds and said because she could not find my name anywhere she would not give me the donut holes, as previously... I asked her if she was able to make accommodations to make a customer happy and she said ... In my opinion it is quite ridiculous for whoever is running an operation to not be able to make an 'executive decision' in order to keep the customer happy. I will never return to this location, especially after receiving dry and hard Donuts on two separate occasions, In addition to the fact that the agreement I had made; for not receiving my entire first order, was not honored... They did ask me to leave my name so that they could check with their manager and have her call me back , if they decided to give me the discount, but then the original lady, that would NOT honor the discount in the first place, called me back to let me know that next time I come in I could get a free bag of donut holes with my purchase... No thank you! I told them to not even worry about writing my name down, that I would never be returning to this location! AWFUL customer service on top of over priced dry donuts. This location is basically a vending machine for Daylight Donuts brand.
8 years ago (12-05-2017)
Polite, pleasant staff, nearly out of donuts at 10:30 AM.
8 years ago (24-09-2017)
It's Daylight Donuts nothing special, but I still had to try it. Friendly Staff. The Lady did give me the wrong donut but who cares. Upon conversation I found out the donuts aren't made at this location. Overall basic donuts.
9 years ago (02-08-2016)
Nice, small donut shop with lots of variety, get there early!
9 years ago (07-07-2016)
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