Dayton Collision Center

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Address: 2281 US-130, Dayton, NJ 08810, USA

Phone: (732) 329-6111

Website

State: New Jersey

Zip Code: 08810

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

First I would like to say that at the end of the day the repair to my truck looks very good. However the process to get there was very bad. First i turned in my truck in for repairs (body work) on a friday. They took my cell number and email address down and told me it would take 2 weeks. And they would contact me throughout the process. Well, after a week i had to call them because they NEVER contacted me!! When i called them they told me they had to order a new door. And that they don't know why no one ever contacted me. But they would fix that and someone would reach out to me the next day.  Well guess what that NEVER happened!! The repair ended up take 3 weeks, and the only way I knew anything was when i called them. They NEVER prompted a call. After 2 weeks of complaining about this , Ernie seemed to take charge of the situation and it was a little better. He was the only person that reached out after my complaining. 

Now finally after a few times of them telling me its ready and it actually wasn't and having to re-scheduling the pick up date a few times , i finally went to pick it up. The truck looked very good. 

However, when i opened the front door, to my surprise my cell phone vent holder was broken and on my seat. No one said anything to me about it , and so i had to go back in there and address the situation. Ernie was very apolagetic but i feel it was very unprofessional to break something and not tell me. They will be replacing it.

Overall, they seem to do good work, but their communication skills SUCK !!

 7 years ago (20-02-2018)

Good that i have n't given my car to them .. front desk lady confirmed to come for collision repair estimate but when i went no one was there.. someone came not sure why ..he was prompting insurance rather than helping me to get a OEM repair estimate for my new car..he wants me to give them the car without knowing the estimate repair cost.. ridiculous wasted my time and money traveling that 25miles..will not recommend anyone..

 8 years ago (10-11-2017)

My 2001 Camry needed major brake work. Although very expensive, the price seemed fair and was completed in a reasonable amount of time. The service people kept us informed by phone along the process and decision-making and were all very respectful and professional.

 8 years ago (20-04-2017)

I would've like to give this place a better review, but their ability to communicate and stick to their own timeline was poor.  They originally stated that the car would take one week.  At the end of one week I received a call stating that they found additional damage and had to order a new part. Okay understandable.  I received a call the following Tuesday (08/23) that my car would be completed and ready for pickup on that Friday (08/26).  I then received a call on Friday (08/26) stating that the car was not going to be ready until Monday (08/29).  On Monday I called to confirm that the car was ready.  They said the car was not going to be ready until Tuesday at 9am.  I called on Tuesday and the time moved to 3pm.  The person on the phone stated that they don't know who told me that the car was going to be ready at 9am on Tuesday.  Keep in mind that at this point this is all me calling and they are not communicating their delays at all.  I picked up my car on Wednesday morning on a wing and a prayer.  There was no one there but a new receptionist with an icky attitude at 8am, so if I had any questions I would have had to come back or pray that I reach someone on the telephone.  That reminds me of multiple times that I called them and left voicemails with general questions that were never returned.  They called me to conduct a customer service satisfaction survey and the person taking the survey acted as if I was talking too much.  I would not recommend using this place.  I had to pay an additional $16.99+/day for my rental for all of the delays.  About an extra $100.  The car looks good.  Cannot tell that it was hit.

 9 years ago (10-09-2016)

Quick, transparent, and reasonably priced​. Continuing to service my vehicle here despite moving away from the area.

 8 years ago (02-04-2017)

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