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Delchester Discount Feed & Pet

  1. Pennsylvania
  2. Folcroft Pet Store

Reviews, get directions and contact details for Delchester Discount Feed & Pet

Delchester Discount Feed & Pet

About

High quality pet food and supplies. Well knowledged staff to help with any questions.
Hours: Monday-Saturday 10-8 Sunday 12-4

Address: 249 Glenside Ave, Holmes, PA 19043, USA
Phone: (610) 586-3386
State: Pennsylvania
Zip Code: 19043


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Reviews
Will never return and will not recommend. I bought a toy probably worth $2 but paid $6.99. I hung it over the door, went to the bathroom, came back and it was broken. I'm assuming my cat chewed through the string. I took it back with the receipt and was told by the clerk it couldn't be returned because it couldn't be resold. I told her that was ridiculous and she very sarcastically said "so what, WE'RE supposed to lose money because YOUR cat broke it?" well I lost it and told her what a lousy sales person she was and that I'd never return or recommend their store. I spoke to the the manager who told me this is their policy. I then took it back and she hesitantly refunded my money with the comment "this one time." ( guess what lady, let me tell you, this was my LAST time at your store!) I told her that her employee was not doing her any favors making sarcastic comments to customers. She pointed to the ceiling and said she watched and listened to the whole conversation...insinuating that I was the one who was rude. I told her I am not one who believes the customers is always right, because they're not. But really?? I had a receipt! It was a cheap toy and my cat broke it! So if your pet breaks his "dollar store quality" toy, don't bother to try to return it even with the receipt...after all, it is YOUR pet who is to blame! That psychotic clerk clearly had something wrong with her too. What kind of business is this? So if I bought a cheap shirt for $35 and it ripped because it was cheap, I couldn't return it with that kind of policy even with a receipt?? Never again will I buy anything from here. I had been in here countless times but never again. I hope the mgr is reading her reviews because let me tell you something else....you have competition down the road! I went in and asked this competetor their policy, and it's the total opposite of Delchester. The other reviews on here must be fake. They have a lot of cheap items very overpriced and their customer service is appalling. The ONLY good thing about this store is the cat and bird who live there.
8 years ago (05-04-2017)
Great service great knowledge and fair prices
8 years ago (16-07-2017)
They are lacking in customer service. Both the cashier and manager was very rude. OVERPRICED!! I hear there is another pet store not to far from them. Customer Service should always be 1st!
8 years ago (29-06-2017)
sometimes the help is nasty , i prefer going to a store chain not people friendly
8 years ago (08-05-2017)
Friendly staff, high quality products, great selection
8 years ago (15-02-2017)
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